Isaac Fen Magaña

Soy Especialista en TI y cloud con experiencia en liderazgo a nivel medio en transformación digital e innovación. Me especializo en tecnologías de computación en la nube como Azure, VMware, MS Defender y almacenamiento en la nube. También tengo experiencia en brindar soporte técnico, supervisar la infraestructura en la nube y gestionar proyectos. Actualmente, estoy ampliando mis habilidades en desarrollo web con Python, PostgreSQL, y Linux en Alura. Busco oportunidades para seguir creciendo profesionalmente y aplicar mis conocimientos en entornos desafiantes.

Frontline Advisor, Soluciones Creativas

November 2023 - January 2024

- Served as the first point of contact for customer inquiries, mastering the art of customer service to enhance user satisfaction.
- Employed advanced troubleshooting skills to resolve a wide range of technical issues, ensuring high-quality support consistent with industry standards.

IT Monitoring Technician, Encora Inc.

November 2022 - October 2023

- Monitored and maintained IT systems, including Azure Monitoring and Hyper-V, focusing on system reliability and performance.
- Provided first and second-level support, diagnosing and resolving technical problems, contributing to the team's ability to meet and exceed service level agreements (SLAs).

Process and Quality Improvement Specialist, Infotree Global Solutions

November 2021 - July 2022

- Engineered and maintained validation protocols to ensure compliance with stringent quality standards.
- Collaborated with IT teams to spearhead process improvements, enhancing system efficiency and reliability.

Bachelor’s Degree in Systems Engineering (In progress)

Universidad Fidelitas, January 2022 - Present

Other Studies:

- Cisco CCNA course (2024) - In-depth training in network infrastructure.

- GNU Servers/LINUX- course (Netcad, 2022) - Specialized in Linux server management.

- Microsoft and LinkedIn System Administration Fundamentals (2023) - Strengthened foundations in system administration.