Maria Paula Medina

Mi nombre es Maria, tengo 24 años de edad, tuve la dicha de graduarme de la Universidad Nacional de Costa Rica gracias a una beca en planificación económica y promoción social. Soy extremadamente social y empatíca, se me da muy bien la gestión de proyectos, me mueve el bienestar de las personas y me considero la mas feliz del mundo cuando tengo la oportunidad de mejorar la calidad de vida de los demás a través de un servicio o producto. A pesar de considerarme aprendiz uno de mis fuertes es mi gusto por el diseño gráfico, community manager y creación de contenido digital. 

2023 - Current

Blue Marlin Nearshore Services

Bilingual Agent

Ensuring a safe environment for employees, guests and visitors.
Stopping, checking and admitting visitors into a building.
Controlling the access control systems.
Watching a specific location from the control rooms surveillance camera. Advising staff, and visitors about the parking rules, restrictions and regulations. Provided customers with quality assistance through phone calls.

2022 - 2023

Foundever

Customer Service Representative

Provided customers with quality assistance through phone calls, emails, and internet chats.
Accurately veried information and updated information databases as necessary. Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.

Knowledge of consumer, debit, and corporate/government card products
Performed a variety of tasks to prevent nancial loss by blocking or placing security holds on accounts, placing lost/stolen statuses on debit and credit accounts and forwarding fraud and dispute information to the appropriate parties
Initiated fraud claims and provided information on existing fraud and dispute claims

2021 - 2022

Republik Fit

Administrative Assistance

Managing customers memberships and payments. Responsible of reviewing accounting books. Communicating with upper management.

Business correspondence
Recording daily incoming and outgoing transactions. Forwarding emails from clients to the appropriate recipient. Scheduling appointments for clients

2021 - 2021

Municipalidad de Belén

Project Coordinator

Determine and dene project scope and objectives.
Predict resources needed to reach objectives and manage resources in an effective and ecient manner.
Prepare budget based on scope of work and resource requirements. Develop and manage a detailed project schedule and work plan. Utilize industry best practices, techniques, and standards throughout entire project execution.
Monitor progress and make adjustments as needed. Measure project performance to identify areas for improvement.

2019 - Current

Bachelor degree in Library Science

Universidad de Costa Rica

2018 - 2021

Bachelor degree in Economic and Social Planning

Universidad Nacional de Costa Rica