María José Castro

Human Resources representative with a Customer Service background, proficient with training, process improvement and performance management.

Extensive experience managing employee's confidential information while working with multiple computer software programs.

Strong research skills, critical thinking and willingness to learn.

Eligibility & Acknowledgement Case Manager

AMAZON (2020 - 2022)

• Support Amazon employees across USA in their leave of absence requests.
• Team Specialist, provide daily support to 60 peers, resolve process questions and complex scenarios.
• Assumed several process improvement projects to improve the employee's HR experience.
• Balance the team’s workload by reassigning the tasks on a daily basis.
• Create and deliver trainings for new hires regarding HR processes.
• -Quality auditor in the internal Quality Assurance program of my department. Lead of the appeals program for internal Quality Assurance.
• Tutored underperforming peers to meet everyday targets.

Customer Service Representative

AMAZON (2018 - 2019)

• Provide support and give general information in order to solve claims.
• Understand and explain the operation of several devices, such as Fire TV stick, Kindle and their troubleshooting.
• Manage the functioning of the Amazon Prime Video platform.

Customer Service Representative for Cigna Medical

CONVERGYS (2017 - 2018)

• Provide general information about medical plans, complying with USA federal regulations such as HIPAA.
• Track and analyze clients' claims.

Bilingual Experimental High School of Grecia (2008 - 2013)

Middle and High School Diploma