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Katherine Gamboa Méndez

Katherine Gamboa Méndez

Customer service

Atención al Cliente / Soporte

Heredia, Heredia

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Acerca de Katherine Gamboa Méndez:

Customer Service professional with experience in call center environments.

Skilled in providing empathetic, clear, and solution-oriented support through chat-

based channels. Recognized for strong communication skills, adaptability, and the

ability to work efficiently under pressure while maintaining high customer

satisfaction.


 

Experiencia

MOVATE:

Customer Service Representative and Technical support (chat support)

March 18, 2024 – December 29, 2025

Provided customer service assistance via chat, maintaining

professional, empathetic, and clear communication at all times.

Identified customer needs efficiently and delivered step-by-step

solutions to resolve issues.

Handled multiple customer interactions simultaneously while

maintaining accuracy and service quality.

Addressed customer concerns following company procedures and

service standards.

Collaborated with internal teams when necessary to ensure effective

resolutions and positive customer experiences.


 

Educación

Customer Service Representative in Portuguese (Advanced Level) – INA(2024)

Customer Service Certificate – IPEC(2022)

High School Diploma – Liceo Alfredo

González Flores (2018)

 

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