José Martín Mora Quesada

Custer-focused and detail-oriented professional with over two years of experience in technical support, process improvement, and client relations within shared service environments. Proficient in Microsoft Office tools and CRM systems such as Salesforce and Citrix Workspace, with strong analytical and problem-solving abilities. Recognized for reliability, continuous improvement mindset, and a passion for delivering exceptional customer experiences through collaboration and data-driven solutions.

I have over two years of experience providing customer and business support in both corporate and consulting environments. As a Customer Support & Process Analyst at Cognizant Technology Solutions, I delivered high-quality service for retirement accounts, managing complex client inquiries, maintaining accurate data in CRM systems such as Salesforce and Citrix Workspace, and collaborating across departments to ensure efficient issue resolution. I also identified and implemented process improvements to enhance operational efficiency.

hold an Associate’s Degree in Programming Technician and a High School Diploma from Colegio Técnico Profesional Abelardo Bonilla Baldares. My education focused on computer systems, software fundamentals, and technical support.