Andrea Montero Fernandez

2021- Currently

HR Generalist • YNV Group / Tek Experts•

Maintain the global employees’ archives & personal records up to date and work with the HR system data entry, provide onboarding for new hires and handle the leavers process for the company, creation of attrition reports on a monthly basis and other needed reports on demand, along with contracts, offer letters and any legal type of document needed by the employees. Handle the promotions process, create the documentation needed for this, contact the employees and make the necessary changes in the system regarding the promotions. Experience in creating any special project such as engagement activities that cultivate the values in the company by organizing them and providing on-site support for the activities.

2020- 2021

Employee Resource Center Associate • Amazon •

Handle Human Resources tasks over the phone while having a 1on1 relationship with Amazon Employees, HR Business Partners and managing tickets about confidential data. Mentoring my peers in order to improve their QA scores & providing support on the team chat to the new hires as a side project.

2018-2020

Sr. Offline Email Support • Kareo •

Keeping a good follow up with customers on more experience inquiries while having a flexible schedule and managing my own queue. Exceeding my productivity metrics and having projects with my team while driving them to success such as managing mentoring, managing the SLAs of the email queue & assign them to my peers.

2022 • Bachelor Degree in Business Administration with emphasis in Human Resources • UNED

2020 • German (Hoch Deutsch) • Kassel Institut

2013 • High School Bachelor • Graymar High School