Jahaira Sanabria

I have experience in teaching and customer service. I am responsable, proactive, hardworking, and able to make decisions when necessary. 

EXPERIENCE
ERC Associate, Employee Resource Center- June 27th, 2022- December 27th, 2022
Receiving calls from Amazon to help employees with self-service, checking payment information, requesting time off, creating tickets, and documenting every call with clear notes about the employee situation in every case.
Teaching Escuela de Idiomas Naciones Unidas – 6 months
Teaching children and young students of basic and intermediate levels 
Planning lessons and didactic materials for classes. 
Capital One Transaction Support Center – Sykes- 1 year
Receiving calls from customers to help them solving their concerns related to frauds and disputes cases.

English Teaching – Universidad Nacional de Costa Rica
Associates Degree in English –   Universidad Nacional de Costa Rica
Inglés Conversacional para el Sector Comercial – Instituto Nacional de Aprendizaje 
High School Diploma – Liceo Nocturno de Pérez Zeledon