- Resolves customers' single incidents during installation, implementation, and/or maintenance of NI products and platforms.
- Escalates complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
- Reports design, reliability, or maintenance issues or bugs to R&D that arise during single incident support interactions.
- Educates customers through formal training and technical support engagements.
- Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
- Learns and adopts Knowledge-Centered Service (KCS) methodology.
- Enables customers to self-serve by creating and editing Knowledge based articles.
- Bachelor's of Engineering or Computer Science required; preferred Bachelor's in Electrical Engineering, Computer Engineering, or Computer Science
- Experience in customer-facing roles
- Proficiency in one or more programming languages is required. (LabVIEW experience is preferred)
- Availability to travel up to 10% of time
- Communication – Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group.
- Problem Solver – Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
- Technical – Familiar with electronic circuit design concepts and basic electronic instrumentation.
- Dynamic – Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow's grand challenges.
- Collaborative – Team oriented with the ability to effectively collaborate with peers.
-
Entry IT Support Engineer
hace 4 días
SOIN Soluciones Integrales San José, Costa RicaACERCA DE LA VACANTE · Funciones del Puesto · Brindar servicios de instalación de baja complejidad y riesgo, soporte de soluciones secillas, así como apoyar en la prestación de servicios no críticos de forma oportuna y eficaz para los clientes internos y externos. · Requisitos de ...
-
Support Engineer
hace 3 días
IBM Heredia, Costa RicaIntroduction · **At IBM, work is more than a job - it's a calling**: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. A ...
-
Technical Support Engineer
hace 2 días
ServiceNow San Francisco, Costa Rica**Company Description** · At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of ...
-
Technical Support Engineer
hace 2 días
ServiceNow San Francisco, Costa Rica**Company Description** · At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of ...
-
Technical Support Engineer
hace 2 días
VMware Heredia, Costa Rica**Why will you enjoy this new opportunity?** · Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping VMware customers and committed to solving their most complicated issues in a timely fashion. · As a Technical Support Engineer, you are ...
-
Developer Support Engineer
hace 1 semana
Foundever Heredia, Costa Rica**About Us** · Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter. · **Job Summary** · **Objective** · **Primary Job Responsibilities** · **Requirements**: · - **English Speaker. Fluent in verbal and written English. High Pr ...
-
Platform Support Engineer
hace 1 semana
360training Heredia, Costa Rica**Platform Support Engineer** · As our Platform Support Engineer, you are not just joining a team; you are embarking on a journey where your curiosity and passion for technology will be ignited daily. You will have the unique opportunity to dissect and interact with a multitude o ...
-
Designated Support Engineer
hace 6 días
Databricks Heredia, Costa RicaP-1007 · **The impact you will have**: · - Work with Databricks' largest strategic accounts to provide high touch support experience · - Manage one or multiple accounts simultaneously · - Project manage all open support cases on a daily basis, sometimes multiple times a day to en ...
-
Technical Support Engineer
hace 3 días
IBM Heredia, Costa RicaIntroduction · At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are y ...
-
Software Support Engineer
hace 1 semana
Encora Heredia, Costa Rica**Our company**: · Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Au ...
-
Saas Support Engineer
hace 5 horas
IBM Heredia, Costa RicaIntroduction · At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are y ...
-
Networking Support Engineer
hace 1 semana
Webhelp Heredia, Costa Rica**Customer Service/Support** · **Location** · - Barreal de Heredia, Costa Rica*** · Job Title: · Networking Support Engineer (Switching, Routing, Security) · **Job Description**: · The Technical Support Associate provides advanced technical support for designated client products. ...
-
Technical Support Engineer
hace 2 días
Cloud Software Group San Francisco, Costa RicaDo you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potent ...
-
Technical Support Engineer
hace 3 días
IBM Heredia, Costa RicaIntroduction · At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are y ...
-
Technical Support Engineer
hace 5 horas
Cloud Software Group San Francisco, Costa Rica**About Cloud Software Group** · Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a diffe ...
-
Technical Support Engineer
hace 6 días
IBM Heredia, Costa Rica**Introduction** · At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. A ...
-
Tech Support Engineer
hace 1 semana
Cognizant Technology Solutions Heredia, Costa Rica**We're hiring** · At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant w ...
-
Application Support Engineer
hace 6 días
Citi Heredia, Costa Rica**Team/Function Overview**: · **Key Responsibilities** · We are searching for a highly motivated and enthusiastic person who will provide front line support Citi's proprietary technologies. The role will entail hands-on investigation and issue resolution, incident management and ...
-
Networking Support Engineer
hace 1 semana
Webhelp Pavas, Costa Rica**Customer Service/Support** · **Location** · - Pavas, Costa Rica*** · Job Title: · Networking Support Engineer (Switching, Routing, Security) · **Job Description**: · The Technical Support Associate provides advanced technical support for designated client products. You will han ...
-
Senior Technical Support Engineer
hace 1 semana
ServiceNow San Francisco, Costa Rica**Company Description** · At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of ...
Technical Support Engineer - Heredia, Costa Rica - NI
hace 3 días
Descripción
Our mission is to equip engineers and scientists with systems that accelerate productivity, innovation, and discovery.
Are you excited by helping fellow engineers and scientists solve tomorrow's grand challenges? Do you live for that "aha" moment when solving a complex technical problem? Are you at your best working in a collaborative environment where you can discuss ideas and consult with fellow engineers about troubleshooting steps? Is having a diverse range of work to tackle in a given day a must-have in your career? If so, join our team and help NI's customers achieve long-term success
The Role
Technical Support Engineers (TSE) partner with customers to ensure their success through deep technical knowledge of Products , Platforms and Systems . TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure NI is ready to support new Products and Systems.
Key Responsibilities
Resolves technical issues for customers across all account tiers
Builds customer proficiency for all account tiers through standard services
Captures and documents knowledge to enable self-service resolution
Qualifications
Basic
Preferred
#LI-SU01