Software Support Engineer - Heredia, Costa Rica - Encora

Encora

Empresa verificada

Heredia, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

Our company:

Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation.

We count with 16 global offices and 25 innovation labs.

Our Software Engineering experts work with leading-edge technology companies to improve their speed to impact.

About the role:

Essential duties and job responsibilities:

Analyzes technical support requests, bugs and issues, provides timely feedback upon any findings and requests clarification when needed.
Using industry's best practices and appropriate software development designs and develops maintainable, scalable code fixes to support our platform needs.
Troubleshoots and assist others to identify root cause of issues and bugs, implements solutions to remediate them.
Performs peer reviews with other fellow team members, conducts code reviews of pull requests and provides constructive feedback when needed.
Reviews and refactors code or functionalities based on client and team feedback during collaborative sessions.
Presents clear and concise input to ensure a continuous improvement of coding techniques, strategies, and standards.
Collaborates with Agile team members to refine estimations, clarify requirements, improve processes, and provides support during the SDLC for all development related activities.

Requirements:

Bachelor of Computer Science, Software Development, or equivalent college degree in related discipline plus N years of experience. (Demonstrated handson experience might be considered inlieu of college degree)
Experience working with ntier architectures, WCF services, microservices, WebAPI
Experience working with Azure Data Studio and/or SQL Server Management Studio to query Azure SQL Managed Instances and/or MSSQL databases using T-SQL queries.
Experience using source code version control systems as Git, TFS or similar.
Experience working with Azure DevOps for logging and tracking ALM related artifacts. Experience using other similar tooling as TFS, Jira or Trello might be considered.
Experience troubleshooting API/Restful/WebAPI web services using Postman, SoapUI, Fiddler or similar tools.
Good communication skills in English (written and spoken, B2+ min).

Nice to have:

Microsoft Certified: Azure Developer Associate or Microsoft Certified Professional MCSA Web Applications.
Experience working with Infragistics ASP.NET web controls.
Experience working with Azure DevOps CI/CD pipelines or similar tools/services. Experience working with Azure DevOps CI/CD pipelines or similar tools/services.
Experience working with ServiceNow.
Experience using SQL Profiler or similar tooling to trace SQL statement execution.

Why you will love working with us: