Developer Support Engineer - Heredia, Costa Rica - Foundever

Foundever

Empresa verificada

Heredia, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

About Us
Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter.

Job Summary

Objective

Primary Job Responsibilities

Requirements

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English Speaker. Fluent in verbal and written English. High Proficiency level (88 %>)

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disciplinary actions within the last 6 months (must)

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flexibility: to work all schedules on weekends (must)

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least 6 months at your current position (must)

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Appraisal score greater than 3.20 for the last 3 months (must)

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in 1 or more coding languages including, JavaScript, C#, PHP, Python (must)

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working with API (Application Programming Interfaces) (must)

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with Salesforce platform (desired)

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experience directly with customers debugging code. (must)

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ability to troubleshoot and triage complex, code-related technical issues (must)

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Computer Science, Engineering, or related technical disciplines knowledge. (must).

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- troubleshooting experience in a Technical Support capacity, with 1 year as a developer or 3+ years as a Software Engineer/Software Engineer in Test (Desired).
- troubleshooting technical solutions with Internet technologies including XML (WSDL), SOAP, Publisher/Listener architecture, and software technologies including.
NET (Desired)
- of web services, SDKs, REST and SOAP APIs.
- using GitHub to host code samples.
- in technical training and content creation a strong preference.
- with technical training and content creation.
- to understand new and popular programming languages as more developers use them to create integrations.
- in providing technical customer support a strong preference.

Responsibilities

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Perform complex troubleshooting and development assistance to the company Developer Community
Manage resolution of complex issues to include: escalation, system testing, strategy sessions and distribution of knowledge throughout the company
Write sample code, technical articles, and tutorials on some of the basic to intermediate level uses cases using our SDKs
Act as a Subject Matter Expert for Advanced Features; such as our APIs, SDKs, Power Forms, Templates, and Embedding signing.
Act as the bridge between Support and Engineering/Professional Services/Product Management
Perform troubleshooting sessions with developers on API integrations and companies' connectors.
Diagnose code samples from customers for advanced testing purposes to identify issues and document them completely prior to internal escalation.
Support large enterprise customers as they develop customized uses for the core products and services of the company.
Proactively test new feature releases, inclusive of complex areas of API and connectors to provide feedback for product improvement.
Create and present internal content for team education and training purposes.
Identify trending issues for customers and internal employees that may require escalation.
Perform check of escalated issues found by internal team members prior to advancing through proper channels.

Skills/Knowledge/Abilities

Education
Associates

High school diploma or equivalent