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    Developer Support Engineer - Heredia, Costa Rica - Foundever

    Foundever
    Foundever Heredia, Costa Rica

    hace 3 días

    Foundever background
    Descripción

    Developer Support Engineer

    Req ID#:

    Heredia, Costa Rica, No Selection, CR

    Job Description:

    About Us

    Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter.

    Job Summary

    Objective

    The Developer Support Engineer will handle the most complex technical integrations in customer support and act as a subject matter expert for the CSR team on our API (Application programming interface) and SDKs (Software development Kit). The individual will be responsible for assisting in the development of and improvements to our developer community forums, internal and external documentation, and working directly with customers to assist in advanced use cases leveraging our SDKs and API. This role will be key in furthering customer adoption by using the companies' SDKs and APIs to improve the automation of their digital transaction management.

    Primary Job Responsibilities

    Requirements:

  • English Speaker. Fluent in verbal and written English. High Proficiency level (88 %>)
  • disciplinary actions within the last 6 months (must)
  • flexibility: to work all schedules on weekends (must)
  • least 6 months at your current position (must)
  • Appraisal score greater than 3.20 for the last 3 months (must)
  • in 1 or more coding languages including, JavaScript, C#, PHP, Python (must)
  • working with API (Application Programming Interfaces) (must)
  • with Salesforce platform (desired)
  • experience directly with customers debugging code. (must)
  • ability to troubleshoot and triage complex, code-related technical issues (must)
  • Computer Science, Engineering, or related technical disciplines knowledge. (must).
  • troubleshooting experience in a Technical Support capacity, with 1 year as a developer or 3+ years as a Software Engineer/Software Engineer in Test (Desired).
  • troubleshooting technical solutions with Internet technologies including XML (WSDL), SOAP, Publisher/Listener architecture, and software technologies including .NET (Desired)
  • of web services, SDKs, REST and SOAP APIs.
  • using GitHub to host code samples.
  • in technical training and content creation a strong preference.
  • with technical training and content creation.
  • to understand new and popular programming languages as more developers use them to create integrations.
  • in web or mobile application development.
  • in providing technical customer support a strong preference.

    • Responsibilities:

  • Perform complex troubleshooting and development assistance to the company Developer Community
  • Manage resolution of complex issues to include: escalation, system testing, strategy sessions and distribution of knowledge throughout the company
  • Write sample code, technical articles, and tutorials on some of the basic to intermediate level uses cases using our SDKs
  • Act as a Subject Matter Expert for Advanced Features; such as our APIs, SDKs, Power Forms, Templates, and Embedding signing.
  • Act as the bridge between Support and Engineering/Professional Services/Product Management
  • Perform troubleshooting sessions with developers on API integrations and companies' connectors.
  • Diagnose code samples from customers for advanced testing purposes to identify issues and document them completely prior to internal escalation.
  • Support large enterprise customers as they develop customized uses for the core products and services of the company.
  • Act as point of escalation for technical questions including internal and external department inquiries to facilitate the rapid deployment of customers' applications.
  • Proactively test new feature releases, inclusive of complex areas of API and connectors to provide feedback for product improvement.
  • Create and present internal content for team education and training purposes.
  • Identify trending issues for customers and internal employees that may require escalation.
  • Perform check of escalated issues found by internal team members prior to advancing through proper channels.
  • Participate in companies and forums to support the growth of self-help within the Developer Community

    • Skills/Knowledge/Abilities

    Education

    AssociatesHigh school diploma or equivalent

    Job Segment: Test Engineer, .NET, Testing, Software Engineer, Application Developer, Engineering, Technology

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