- Candidate experienced in setting program strategy
- Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations.
- Take leading role in drafting and presenting deep-dive documents, including responses to senior executives and Correction of Errors (COE) reports.
- Analyze existing policy and process gaps, and develop solutions to close them.
- Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working extensively with external teams.
- Use high-level judgment to own our most complex enforcement decisions.
- Candidate experienced in setting program strategy
- Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations.
- Take leading role in drafting and presenting deep-dive documents, including responses to senior executives and Correction of Errors (COE) reports.
- Analyze existing policy and process gaps, and develop solutions to close them.
- Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working extensively with external teams.
- Use high-level judgment to own our most complex enforcement decisions.
- 25 years of experience working in relevant industries such as law, customer service, investigations, project management, etc.
- Bachelor's degree
- Proficient in written communication skills able to write, clearly and succinctly
- Demonstrated experience in making high judgement decisions using data and analysis
- Demonstrated experience working with cross departmental teams with collaboration skills
- Experience working in risk, fraud or compliance organizations
- High level of integrity and discretion to handle confidential information
- Enthusiasm to provide superb customer service to executive leadership and other key stakeholders
- Ability to bring clarity to ambiguous situation
- Demonstrated analytical and quantitative skills to use hard data and metrics to back up assumptions and develop business cases
-
Risk Manager
hace 7 horas
Amazon Support Services Costa Rica SRL - B20 San José, Costa Rica2-5 years of experience working in relevant industries such as law, risk management, investigations, project management, etc. · - Bachelor's degree · - Demonstrated written communication skills - able to write, clearly and succinctly · - Demonstrated experience in making high jud ...
-
Emerging Risk Manager
hace 1 día
Amazon Support Services Costa Rica SRL San José, Costa RicaBasic qualifications · - Bachelor's degree · - 2+ years in a risk management or program management role · - Excellent written and verbal communication skills with the ability to present information clearly and concisely · - Proven analytical skills and comfort in deriving insight ...
-
Associate, Risk Management, Exception Management
hace 7 horas
Pfizer San José, Costa RicaROLE SUMMARY · The Digital Risk Management (DRM) organization works with a global stakeholder community to incorporate legal, regulatory and corporate policy requirements into solutions, services and daily Digital operational activities. DRM strives to make compliance simple and ...
-
Risk Manager Ii, Escalation Management and
hace 1 día
Amzn Support Srvcs Costa Rica San José, Costa Rica3 year of experience in Reported Abuse, Abuse Prevention OR 2 years of experience in investigations, risk, incident or crisis management. · - Demonstrated experience handling escalations. · - Demonstrated experience driving root cause investigations. · - Demonstrated experience w ...
-
Risk Management Program Coordinator
hace 1 día
Viatris San José, Costa RicaUpjohn Export B.V. sucursal Costa Rica · At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. · Viatris empowers people worldwide to live healthier at e ...
-
Senior Emerging Risk Manager
hace 1 día
Amazon Support Services Costa Rica SRL San José, Costa RicaBasic qualifications · - Bachelor's degree · - 6+ years in a risk management or program management role · - Excellent written and verbal communication skills with the ability to present information clearly and concisely · - Proven analytical skills and comfort in deriving insight ...
-
Senior Program Manager, Community Risk
hace 1 día
Amazon Support Services Costa Rica SRL San José, Costa Rica5+ years of program or project management experience · - Experience using data and metrics to determine and drive improvements · - Experience owning program strategy, end to end delivery, and communicating results to senior leadership · Have you ever purchased a product on Amazon ...
-
Operational Risk Sr Manager
hace 1 día
Citi Heredia, Costa RicaThis role is Operational Risk Execution for Controls: Operations. Key responsibility is to support and manage the oversight of effective execution of Operational Risk Management Framework including op risk reporting, oversight of completeness of loss reporting, Lessons Learned pr ...
-
Risk Management Coordinator En
hace 7 horas
Amzn Support Srvcs Costa Rica Heredia, Costa Rica1+ years of relevant work experience. · - Proven written and verbal communication skills in English. · - Ability and willingness to work weekends. · - Maturity and ability to review explicit adult content from a clinical perspective. This includes nudity, strong language, etc. · ...
-
Sr. Lead Risk Analyst, Cyberrisk Management
hace 1 día
Stryker Heredia, Costa Rica**Why join Stryker?**: · Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location s ...
-
Emerging Risk Manager
hace 4 horas
Amazon Support Services Costa Rica SRL San José, Costa Rica De jornada completaAmazon's Perfect Order Experience organization is chartered to protect buyers and sellers so that customers can shop with confidence on We do this by ensuring that customers receive authentic products in the condition and functionality they expect, and by quickly making things r ...
-
Risk Management Program Coordinator
hace 4 horas
Viatris San Jose, Costa Rica De jornada completaUpjohn Export B.V. sucursal Costa Rica At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. · Viatris empowers people worldwide to live healthier at eve ...
-
Senior Emerging Risk Manager
hace 4 horas
Amazon Support Services Costa Rica SRL San José, Costa Rica De jornada completaAmazon's Perfect Order Experience organization is chartered to protect buyers and sellers so that customers can shop with confidence on We do this by ensuring that customers receive authentic products in the condition and functionality they expect, and by quickly making things r ...
-
Sr. Risk Mining Manager, Account Integrity
hace 2 minutos
Amazon Support Services Costa Rica SRL San José, Costa Rica De jornada completaAmazon's Account Integrity team (AIT) within the Selling Partner Support organization is looking for a senior leader for the Risk Mining team based out of Costa Rica. The AIT team owns designing and building high performance software systems using machine learning that identify a ...
-
IT Project Manager
hace 7 horas
CRG Solutions San Pedro, Costa RicaWe have a client that is seeking an IT Project Manager on a 6-12 month engagement across 7 projects initially, supporting their Business Systems/Applications IT function. Projects will likely entail CPQ, Salesforce integration, New tool implementation, and vendor SaaS engagement. ...
-
Manager, Financial Audit
hace 7 horas
Pfizer San José, Costa RicaRole Summary · The Audit Manager will have primary responsibility for leading teams of auditors conducting independent audit, Sarbanes-Oxley (SOX) and risk oversight activities at Pfizer locations worldwide and for leading audit teams of 2 - 6 senior auditors. As part of the Fina ...
-
Amazon Support Services Costa Rica SRL - B20 San José, Costa Rica2+ years of program or project management experience · - 1+ years of supply chain experience · - C1 English proficiency (advanced). · Amazon's mission is to be the most customer-centric company on Earth. To get there, we need to develop leaders who represent, and can innovate, on ...
-
Credit Analyst I
hace 1 día
World Fuel Services San José, Costa RicaAt World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinkin ...
-
Project Manager Ii
hace 7 horas
World Vision International San José, Costa RicaWith over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. · Come join our 33,000+ staff working ...
-
Aml Compliance Analyst-br, Suspicious Activity
hace 7 horas
Amazon Support Services Costa Rica SRL San José, Costa RicaBachelor's degree · Exposure to risk investigation and transactions monitoring · Working knowledge of Anti-Money Laundering (AML) laws and regulations · Advanced English level · 3 - 8 years' experience in AML/Sanctions risk management · Risk and Compliance Services (RCS) is rapid ...
Risk Manager - San José, Costa Rica - Amazon Support Services Costa Rica SRL - B20
Descripción
Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers.
To deliver on this reputation for trust the Selling Partner Abuse team is tasked with identifying and preventing abuse for our customers and brand owners worldwide.
Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.
The Selling Partner Abuse team designs and implements policies, tools and technology innovations to protect customers.Our team is looking for leaders to take ownership of these various areas and deliver on critical and high visibility projects.
We are looking for a Risk Manager to manage critical and high impact global events and escalations.The ideal candidate should be passionate about helping us ensure that customers may make great purchase decisions and that brand owners and sellers using Amazon are successful listing and selling their products.
Your decisions are not only fundamental to helping protect customers and sellers but will help maintain the health of the Amazon catalog and product listings ecosystem.
The Escalation Management and Prevention (EMP) team handles escalations related to suspected Selling Partner fraud and abuse on Amazon stores.
We act as the centralized intake for all internally-driven abuse-related matters for Amazon stores through the internal only abuse-escalations@ email alias.
We conduct holistic investigations, perform root cause analysis of escalation drivers, and pursue initiatives across global program teams to prevent future incidents related to the same root cause gap.
We bring unique perspectives by applying front-line anecdotal learnings from Selling Partner escalations to programs across the Customer Trust and Partner Support (CTPS) organization.
We are open to hiring candidates to work out of one of the following locations:San Jose, CRI
BASIC QUALIFICATIONS
Usuarios de profesión Risk Manager en San José
-
Jonathan Barrientos
Sr. Project Manager with high comprehension of programs and projects. Long experience on different ...
-
Jessica Picado
Industrial Engineer
-
Lenin Reyes
Senior IT Program/Project Manager