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    Dispute Analyst 2 CR - Alajuela, Costa Rica - Hologic, Inc.

    Hologic, Inc.
    Hologic, Inc. Alajuela, Costa Rica

    hace 6 días

    Default job background
    Employee De jornada completa
    Descripción

    Requirements:

  • 50% of a bachelor's degree.
  • Preferred: Free Zone Knowledge, Oracle
  • Microsoft Office
  • B2 English language fluency
  • Detail orientation, organizational skills, and high degree of accuracy.
  • Good communication skills, verbal and written.
  • Customer focus.
  • High volume orientation and ability to multi-task.
  • Experience working with collections management software or systems.

    • Summary of Duties and Responsibilities

  • Investigate Disputes: Review and analyze disputed collections accounts to identify discrepancies and resolve outstanding issues.
  • Communicate with Stakeholders: Liaise with customers, internal teams, and external partners to gather relevant information and documentation related to disputes.
  • Documentation Management: Maintain accurate records of dispute resolution activities, including correspondence, supporting documentation, and outcomes.
  • Analyze Data: Utilize financial statements, transaction histories, and other relevant data to identify patterns and trends in dispute cases.
  • Develop Solutions: Collaborate with cross-functional teams to develop and implement effective solutions for resolving disputes and preventing future occurrences.
  • Compliance Adherence: Ensure compliance with company policies, industry regulations, and legal requirements throughout the dispute resolution process.
  • Ensure accurate documentation of Dispute activity in High Radius.
  • Recommends write-offs of doubtful disputed accounts
  • Provide support during internal and external audits.
  • Partner effectively with all customers facing departments to ensure current and accurate dispute submission.
  • Complete other duties and projects as assigned.
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