- Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
- Goal-oriented: Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
- Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
- Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
- Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
- Timely resolve disputes raised by internal and external customers, including price and quantity discrepancies, incorrect accounts billed, duplicate charges, tax charged in error, and any other reason for which a customer may request a Partial of full Credit for an invoice.
- Ensure to conduct a proper & timely follow up on disputes which require additional information or support from internal or external customers.
- Provide support documentation of charges on invoices (such as PO copies, POD, Bill of lading), invoices copies and statements when needed.
- Manage in an organized manner the documentation supporting the dispute resolution process.
- Cultivate quality relationships with Sales, Customer Service and any other internal teams linked to the dispute resolution processes.
- Drive root-cause resolution of most frequent and significant disputes.
- Run the reports needed to monitor the assigned portfolio of disputes (New, in progress) per Analyst, Division or any other additional segmentation required.
- When needed, take on complex reporting and support on Power BI enhancements.
- 1st point of escalation for unresolved or incorrectly resolved disputes by Disputes Analysts
- As needed, provide information for reports on Open Disputes
- Partner to maintain accurate customer master data elements.
- Proactively and timely escalate large disputes issues.
- Comply with all internal control procedures to ensure accurate financial records.
- Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field
- Adequate use of the MS Office Suite; advanced Excel is required.
- C1 level English; other languages are a plus.
- Relevant experience on collections-related ERP systems (SAP, Oracle, or others)
- Experience in processes documentation is desired.
- 3 to 5 years of relevant working experience in Business-to-Business collections
- Relevant experience in Finance Shared Services Centers, preferably in American or Multinational companies
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Senior Dispute Analyst- Fixed term - San Antonio, Costa Rica - Stryker
Descripción
Why finance at Stryker?
Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more
Who we Want:What you will do:
The Senior Disputes Analyst is responsible for performing highly complex A/R disputes portfolio management activities to ensure proper disputes resolution, the prompt and effective escalation of unsolved outstanding disputes, and any other processes required to ensure an appropriate maintained of the assigned disputes portfolio. This includes support on any ERP change and Stryker's divisional process change.
Essential duties & responsibilities: (detailed description)
Education & special trainings:
Qualifications & experience:
About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at
