- Supports our operational intelligence, analytics & reporting function supporting various global operations functions.
- Supports operational readiness for digital payments operations, digital banking, digital & retail debt collections, among others.
- Ensure timely, accurate & complete reporting of operations performance, supports Monthly/Quarterly Business Reviews
- Heavily involved in Continuous Improvement, Automation, Automation, process Optimization initiatives
- Ability to work in cross-functional and collaborative working environment globally.
- 3+ years of financial industry experience, including any of the following: e-commerce, Payment Gateways, Acquirers, Processors and/or Associations.
- Bachelor's in Technology, Mathematics, Engineering or Finance fields
- Proven experience in analytics & reporting in regional or global environment.
- Proficient in the use of data Analysis, statistical & reporting tools like: Advanced Excel, SQL, Power BI, Phyton, R-Studio, Power Automate, Pointillist, Snowflake, JIRA, Scrum.
- Process Automation/Blue Prism, Agile and/or Machine Learning experience is highly desired.
- Desired with some previous experience on VISA/Master Card dispute resolution process.
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Operations Analyst, Payments - Santa Ana, Costa Rica - Western Union
Descripción
Operations Analyst, Payments - Santa Ana, Costa Rica
Are you analytically inclined and ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Have you been searching for a company that offers impressive growth opportunities? Join Western Union as an Operations Analyst, Payments.
Western Union powers your pursuit.
In this unique global role, you will be part of our cross-functional team in which you will be responsible for execution of operational intelligence, insights & analytics function supporting our global money transfer operations for digital payment infrastructure, digital bank operations, digital & retail debt collections, among others. The position will provide key data insights to our global operations functions on big data analysis, operational performance & reporting which are critical for business decision making and global optimization initiatives. The position will work closely with cross-functional global and regional teams in dynamic working environment, aiming to deliver best in class solutions to our customers, agents and business partners.
Role Responsibilities
Role Requirements
will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.