Analyst, Payments - Santa Ana, Costa Rica - Western Union

Western Union

Empresa verificada

Santa Ana, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

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Descripción

Analyst, Payments - Santa Ana, Costa Rica**Are you analytically inclined and ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Have you been searching for a company that offers impressive growth opportunities? Join Western Union as an Analyst, Payments.

Motivated by our values:
purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.

We're a team of over 8,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

Role Responsibilities

Develops, execute and continuously enhance the appropriate processes, procedures, metrics/SLAs to deliver expected quality, customer experience and effectiveness of Dispute Management and related Digital Banking activities in scope.
Build the necessary relationships with process owners, including vendor sites, ROC leadership, training, quality assurance and metrics teams.
Demonstrating partnership with other digital departments such as payment exceptions, Compliance, and any others to support customer enquiries or issues.
Supports Manager building the strategy and improving internal processes.

Role Requirements

At least 2 year working experience within financial industry, preferably digital payments and/or cards related areas.
Understanding of operations and dispute management & collections processes within financial services industry.
Excellent analytical, critical thinking and problemsolving skills with attention to details and the ability to effectively communicate between business and information technology teams.
Strong interpersonal and conflict resolution skills, ability to interact with all levels of management.
Experience in writing database queries is a plus. Ability to produce datasets and reports for analysis and MS Office proficiency.
Bachelor's degree in business administration, finance or equivalent skills would be advantage.
Experience with process enhancements, automations.
Fluency in English with outstanding verbal, writing, and listening skills (B2+).

Join us, and let's move money for better
We're a company on the move, and we want our people to grow and develop.

You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.