Digital Banking Analyst, Payments - Santa Ana, Costa Rica - Western Union

Western Union

Empresa verificada

Santa Ana, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

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Descripción

Digital Banking Analyst, Payments - Santa Ana, Costa Rica

Are you analytically inclined and ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Have you been searching for a company that offers impressive growth opportunities? Join Western Union as an Digital Banking Analyst, Payments.

Western Union powers your pursuit.

Role Responsibilities

Develops, as needed, the appropriate processes, procedures, and metrics to measure the quality and effectiveness of Global Operations.
Managing WU Digital banking Card disputes and collections process.
Build the necessary relationships with process owners, including vendor sites, ROC leadership, training, quality assurance and metrics teams.
Demonstrating partnership with other digital departments such as payment exceptions, Compliance, and any others to support customer enquiries or issues.
Supports Manager building the strategy and improving internal processes.

Role Requirements

At least 12 years working experience within digital payments and/or cards related areas.
Understanding of operations and Card dispute management & collections processes within financial services industry.
Experience with process enhancements and/or process automation.
Excellent analytical, critical thinking and problemsolving skills with attention to details and the ability to effectively communication between business and information technology teams.
Strong interpersonal and conflict resolution skills, ability to interact with all levels of management.
Good knowledge of MS Excel.
Experience with VISA dispute resolution process and tool (VROL) would be considered a big plus.
Experience in writing database queries is a plus. Ability to produce datasets and reports for analysis and MS Office proficiency.
Bachelor's degree in finance, business administration or equivalent skills are required.
Fluency in English with outstanding verbal, writing, and listening skills (B2+).

We make financial services accessible to humans everywhere. Join us for what's next.
Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities.

We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe.

More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Your Costa Rica

- specific benefits include: