Trabajos

    Sales Support, Rep II - Lagunilla, Costa Rica - TransUnion LLC

    TransUnion LLC
    TransUnion LLC Lagunilla, Costa Rica

    hace 6 días

    Default job background
    De jornada completa
    Descripción

    What We'll Bring:

    Sales Support Overview: Sales Support Representatives are tasked with managing various touch points of the customer experience life cycle. From leads looking to gather information on the products and pricing that we offer, to onboarding potential customers as well as servicing established customers. Most of the customers we interact with are high profile, vary on complexity and require exceptional service. The position will be responsible for performing duties associated with customer service and sales support, general office and administration efforts. You will interact and act as a liaison between various internal departments and external parties to provide customers with the products and services they request as well as solution related questions and problems.

    What You'll Bring:

    Duties and Responsibilities

  • Respond promptly to inquiries received by email or within Salesforce from customers (internal and external).
  • Provide prompt resolution to inquiries including but not limited to:Basic technical support; acting as a liaison between the customer and internal departments.Verify the accuracy and completeness of information/documentation received from the customers.Performs basic accounting related to invoice inquiries and billing adjustments, business name and address changes, enablement code creation / updates, and product activation and deactivations.
  • Provides usage and revenue reports when required to both internal and external customers.
  • Acts as a liaison with other departments such as but not limited to TUCTS and TU Direct
  • Special projects as assigned.
  • May perform other related duties as assigned such as mentoring and reviewing work for accuracy.

    • Impact You'll Make:

    Qualifications

  • High school diploma required, Associate's degree preferred. Prior professional work experience required: 2+ years' experience in a service and support role with demonstrated competencies.
  • Ability to multitask and work independently in a rapidly changing environment.
  • Excellent listening and communication skills with the ability accurately make independent decisions.
  • Analytical; can grasp concepts and retain information.
  • Understands credit reporting laws and regulations.
  • Proficient with Microsoft Office Products such as Microsoft Word and Excel.
  • Proficient with Salesforce and Tableau; a quick study of other platforms.
  • Strong attention to detail with the ability to maintain focus.

    • Competency (Performance)

    Communication

  • Converses effectively (verbal and written) Seeks and shares information and opinions. Explains the immediate context of the situations, asks questions with follow-ups, and solicits advice prior to taking action.
  • Comfortable building a network of resources within the organization.

    • Building Customer Loyalty

  • Leverages expertise and network to solve problems, gain knowledge or improves processes.
  • Anticipates growing customer needs and expectations to improve service delivery or processes.
  • Acts promptly in routine situations; agrees on a clear course of action in non-routine situations.
  • Goes beyond basic service expectations to help customers on a consistent basis.

    • Earning Trust

  • Demonstrates commitment to the organizational goals, initiatives, policies and procedures.
  • Shares information that is accurate and complete while soliciting feedback from others.

    • Driving for Results

  • Helps others generate ideas, fresh perspectives and new approaches.
  • Is receptive to and implements suggestions for improvement. Solicits feedback. Actively identifies ways to improve.
  • Gets things done efficiently.

    • Innovation

  • Contributes original and resourceful ideas in brainstorming sessions.
  • Challenges current thinking by exploring alternative ways.

    • Accountability

  • Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.
  • Consistently balances quality of work with meeting deadlines.
  • Takes on additional work and provides above par effort to go above and beyond.
    • This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

    TransUnion Job Title

    Rep II, Sales Support
  • TransUnion

    Sales Support, Rep Ii

    hace 1 semana

    TransUnion Lagunilla, Costa Rica

    TransUnion's Job Applicant Privacy Notice · **What We'll Bring**: · Sales Support Overview: Sales Support Representatives are tasked with managing various touch points of the customer experience life cycle. From leads looking to gather information on the products and pricing that ...

  • TransUnion

    Rep I, Special Handling

    hace 5 horas

    TransUnion Lagunilla, Costa Rica

    TransUnion's Job Applicant Privacy Notice · **What We'll Bring**: · **What You'll Bring**: · This position is responsible for reviewing work referred from our global partners to ensure completeness and accuracy of files/telephone calls deemed out of scope. In addition, the repres ...

  • TransUnion

    Rep Iii, HR Operations

    hace 5 horas

    TransUnion Lagunilla, Costa Rica

    TransUnion's Job Applicant Privacy Notice · **What We'll Bring**: · **What You'll Bring**: · **Essential Skills & Experience**: · - A proven track record of working in a fast-paced administration team or customer service environment, ideally within HR, 2 years and above Customer ...

  • LSEG (London Stock Exchange Group)

    Evaluator, Derivatives

    hace 1 semana

    LSEG (London Stock Exchange Group) Lagunilla, Costa Rica

    Evaluated Pricing Operations · The Fixed Income Evaluator (the evaluator) in Refinitiv's Evaluated Pricing Operations is responsible for fixed income and derivative evaluation support and customer service. Refinitiv's Evaluated Pricing Service (REPS) provides evaluated pricing on ...

  • TransUnion LLC

    Rep 1, Voice Operations

    hace 2 semanas

    TransUnion LLC Lagunilla, Costa Rica De jornada completa

    What We'll Bring: · What We'll Bring: · Remote position / Work from Home. The Bilingual (English and Spanish) Voice/Chat Associate is responsible for answering inbound phone calls and/or chats relating to TransUnion Products and Services. The Voice Associate will support both cu ...

  • TransUnion LLC

    Rep I, Special Handling

    hace 2 días

    TransUnion LLC Lagunilla, Costa Rica De jornada completa

    What We'll Bring: · Special Handling is charged with managing the various touch points – email, voice and written correspondence through which consumers, certain business-to-business customers and partners interact with the company. Our Operational Center of Excellence prides it ...

  • TransUnion LLC

    Rep III, HR Operations

    hace 14 horas

    TransUnion LLC Lagunilla, Costa Rica De jornada completa

    What We'll Bring: · We are looking for an HR Administrator to join our fast-paced Global People Operations team to play a key role for front line HR support to employees and managers across the globe. The People Operations team is a key service between employees and HR, enabling ...

  • Thermo Fisher Scientific

    HR Analyst I

    hace 1 semana

    Thermo Fisher Scientific Lagunilla, Costa Rica De jornada completa

    : Deliver first line and second line of support for HR inquiries across the spectrum of the employee lifecycle from new hires to employees leaving the business · Collaborate with HR Shared Service Center subject matter experts and field HR reps to resolve employee issues in a t ...

  • TransUnion LLC

    Bilingual Voice/Chat Agent, Call Center Operations-Remote

    hace 6 días

    TransUnion LLC Lagunilla, Costa Rica De jornada completa

    What We'll Bring: · Remote position / Work from Home. The Bilingual (English and Spanish) Voice/Chat Associate is responsible for answering inbound phone calls and/or chats relating to TransUnion Products and Services. The Voice Associate will support both customers and consumer ...

  • ThermoFisher Scientific

    HR Analyst I

    hace 1 semana

    ThermoFisher Scientific Lagunilla, Costa Rica Paid Work

    Job Description · Job Description · Job Title:Analyst I · Reports To:Supervisor, Human Resources Shared Services Center · Group/Division:CorporateHuman Resources · CareerBand:4 · Job Track:Professional · PositionLocation:Costa Rica · FLSA Status(Exempt/Non-Exempt):Non-Exemp ...

  • Thermo Fisher Scientific

    HR Analyst I

    hace 3 días

    Thermo Fisher Scientific Lagunilla, Costa Rica OTHER

    Job Description · Job Description · Job Title: Analyst I · Reports To: Supervisor, Human Resources Shared Services Center · Group/Division: Corporate Human Resources · Career Band: 4 · Job Track: Professional · Position Location: Costa Rica · FLSA Status (Exempt/Non-Exemp ...

  • TransUnion LLC

    Rep 1, Voice Operations

    hace 2 semanas

    TransUnion LLC Lagunilla, Costa Rica De jornada completa

    What We'll Bring: · What We'll Bring: · Remote position / Work from Home. The Bilingual (English and Spanish) Voice/Chat Associate is responsible for answering inbound phone calls and/or chats relating to TransUnion Products and Services. The Voice Associate will support both cu ...