- Highest level of formal schooling for the specific region
- 1 year Customer Service Experience - in a contact centre environment, which includes inbound voice customer care/support (Outbound experience advantageous)
- Excellent Spanish verbal, written and interpersonal communication skills, with a good command of English
- Excellent listening skills and the ability to deal with irate customers regularly
- Ability to work remotely, independently, and have a strong sense of duty.
- A self starter with strong initiative, with the ability to demonstrate a readiness to make decisions, take initiative and originate action
- Demonstrate attention to detail in all work completed
- Collaborates well with others in team oriented environment
- Proactively works to improve knowledge and adherence to company processes and procedures
- Adapts well to change and can adjust priorities as needed
- Displays effective time management skills
- Highly computer literate
- This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.
- Experience as a highly efficient contact center agent in an inbound call center (Outbound and Back office – Advantageous), in order to professionally manage all consumer's interactions as rostered within required parameters, inclusive of calls, emails and other tasks that will be determined from time to time by the Team manager.
- Ability to learn and maintain a consistently high level of knowledge regarding Transunion's products, services, systems, processes, policy knowledge and tools and by doing so demonstrate consistent knowledge of these services and processes when performing all voice operations in a professional tone
- Provide an exceptional customer experience to our consumers, by anticipating their needs and proactively championing and resolving their issues, and utilizing all the resource tools available.
- Resolve all consumer's queries with willingness, appropriate tone, and language within acceptable time frames per company policies and procedures, where resolution is not immediately possible, ensures follow-up action is taken, and provide feedback to the consumer.
- Where applicable educate customers/consumers on TransUnion products, processes and any applicable regulatory information.
- Accurately and efficiently capture all customer/consumer details and data relevant to the call
- Maintain a solid understanding of US credit/financial principles
- Adheres to established company processes and procedures when responding to support phone calls and resolves customer queries with willingness, appropriate tone and language within acceptable time frames
- Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work is delivered to customers and consumers
- Ability to work according to all individual targets in order to achieve departmental service levels agreements (Eg Adherence to schedules, manages individual performance for aux time usage, quality standards, average handle times, productivity requirements, etc) as well as adherence to company and departmental policies, procedures and compliance.
- Performs other duties as assigned This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
-
Delivery Operations Consultant-Remote
hace 4 días
TransUnion LLC Lagunilla, Costa Rica De jornada completaWhat We'll Bring: · At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We're consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build ...
-
Manager, Finance
hace 1 semana
Thermo Fisher Scientific Lagunilla, Costa Rica**About Thermo Fisher Scientific**: · At Thermo Fisher Scientific, our Finance teams are important to our business and functional teams to make educated, sound decisions that drive our mission of enabling our customers to make the world healthier, cleaner, and safer, and make us ...
-
Manager, Finance
hace 1 semana
Thermo Fisher Scientific Lagunilla, Costa Rica**About Thermo Fisher Scientific**: · At Thermo Fisher Scientific, our Finance teams are important to our business and functional teams to make educated, sound decisions that drive our mission of enabling our customers to make the world healthier, cleaner, and safer, and make us ...
-
Systems Administrator Ii
hace 2 días
Thermo Fisher Scientific Lagunilla, Costa RicaWhen you're part of Thermo Fisher Scientific, you'll do exciting work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. with annual revenue of approximately ...
-
Systems Administrator Ii
hace 4 días
Thermo Fisher Scientific Lagunilla, Costa RicaWhen you're part of Thermo Fisher Scientific, you'll do exciting work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. with annual revenue of approximately ...
-
Procurement Manager
hace 1 semana
TransUnion Lagunilla, Costa RicaTransUnion's Job Applicant Privacy Notice · **What We'll Bring**: · The TU Procure, Third Party Management, Facilities, and Travel function within Global Operations at TransUnion is responsible for managing the relationships and spend with vendors that supply TransUnion with good ...
-
Spanish-english (Bilingual) Interpreter. Hiring
hace 6 días
Voiance-Cyracom International Lagunilla, Costa Rica**Entry Level Spanish Bilingual Interpreter (Not Remote)** · **Please note this position is based out of our contact center in Heredia** · Join Voiance in our mission to become a voice for people who need help communicating. Our phone interpreters bridge language barriers between ...
-
Spanish-english (Bilingual) Interpreter. Hiring
hace 1 semana
Voiance-Cyracom International Lagunilla, Costa Rica**Entry Level Spanish Bilingual Interpreter (Not Remote)** · **Please note this position is based out of our contact center in Heredia** · Join Voiance in our mission to become a voice for people who need help communicating. Our phone interpreters bridge language barriers between ...
-
Manager, Gbs Global Process Owner
hace 1 día
Thermo Fisher Scientific Lagunilla, Costa Rica**Key Responsibilities**: · - Assist with the design of the end-to-end process taxonomy for Order to Cash · - Partner with Operations and the GBS Shared Service Centers Enablement team to drive sustainable end-to-end process improvements globally that align with business strategy ...
-
HR Analyst I
hace 3 días
Thermo Fisher Scientific Lagunilla, Costa Rica**Job Title: Analyst I** · Reports To: Supervisor, Human Resources Shared Services Center · Group/Division: Corporate Human Resources · Career Band: 4 · Job Track: Professional · Position Location: Costa Rica · FLSA Status (Exempt/Non-Exempt): Non-Exempt · Relocation: No · The HR ...
-
HR Analyst I
hace 4 días
Thermo Fisher Scientific Lagunilla, Costa Rica**Job Title: Analyst I** · Reports To: Supervisor, Human Resources Shared Services Center · Group/Division: Corporate Human Resources · Career Band: 4 · Job Track: Professional · Position Location: Costa Rica · FLSA Status (Exempt/Non-Exempt): Non-Exempt · Relocation: No · The HR ...
-
Accounting Analyst
hace 1 semana
Thomson Reuters Lagunilla, Costa Rica**Accounting Analyst**: · Are you passionate about the opportunity to bring your expertise to a world-class company that is a leader in both content and technology? If so, we are looking for you. · Join our team We are looking for an Accounting Analyst to join Thomson Reuters Lat ...
-
Senior Accounting Analyst
hace 1 semana
Thomson Reuters Lagunilla, Costa Rica**Senior Accounting Analyst**: · Are you passionate about the opportunity to bring your expertise to a world-class company that is a leader in both content and technology? If so, we are looking for you. · Join our team This position is responsible for performing accounting activi ...
-
Jr. Accounting Analyst
hace 1 semana
Thomson Reuters Lagunilla, Costa Rica**Jr. Accounting Analyst**: · Are you passionate about the opportunity to bring your expertise to a world-class company that is a leader in both content and technology? If so, we are looking for you. · Join our team we are looking for a Jr. Accounting Analyst to join Thomson Reut ...
-
Free Trade Zone Compliance Specialist
hace 5 días
CyraCom International Lagunilla, Costa RicaCyraCom, a leading language services provider, is looking for a bilingual part time **Free Trade Zone Compliance Specialist** to join our Finance team and help us achieve and maintain PROCOMER compliance at our HCR center. We are searching for a highly motivated individual with k ...
-
Performance Management Analyst
hace 1 semana
Thermo Fisher Scientific Lagunilla, Costa RicaThis role provides an exciting opportunity to be part of the ever-evolving Shared Service Centers' (SSC) Enablement Team. · - Providing crucial support to the Operational Work Streams, the Performance Management Analyst will be responsible for ensuring the timeliness and accuracy ...
-
Performance Management Analyst
hace 4 días
Thermo Fisher Scientific Lagunilla, Costa RicaThis role provides an exciting opportunity to be part of the ever-evolving Shared Service Centers' (SSC) Enablement Team. · - Providing crucial support to the Operational Work Streams, the Performance Management Analyst will be responsible for ensuring the timeliness and accuracy ...
-
Financial Analyst Iii
hace 4 días
Thermo Fisher Scientific Lagunilla, Costa RicaJob Summary: · The FP&A Senior Financial Analyst provides financial business partnering support to our Global Finance Shared Services business leaders and is part of a global collaborative team. · **Responsibilities**: · Partner with the finance workstream leader, his/hers leader ...
-
Financial Analyst Iii
hace 5 días
Thermo Fisher Scientific Lagunilla, Costa RicaThe FP&A Senior Financial Analyst provides financial business partnering support to our Global Finance Shared Services business leaders and is part of a global collaborative team. · **Responsibilities**: · - Partner with the finance workstream leader, his/hers leadership team and ...
-
Contract Specialist Ii-remote
hace 7 horas
TransUnion Lagunilla, Costa RicaTransUnion's Job Applicant Privacy Notice · **What We'll Bring**: · The Contract Specialist II will provide contract support for their assigned business unit. Responsibilities include handling all aspects of the contract lifecycle. The Contract Specialist II must have an understa ...
Bilingual Voice/Chat Agent, Call Center Operations-Remote - Lagunilla, Costa Rica - TransUnion LLC
Descripción
What We'll Bring:
Remote position / Work from Home. The Bilingual (English and Spanish) Voice/Chat Associate is responsible for answering inbound phone calls and/or chats relating to TransUnion Products and Services. The Voice Associate will support both customers and consumer who use the TransUnion Services.What You'll Bring:
Impact You'll Make:
TransUnion Job Title
Rep I, Consumer Operations Support