- Provide efficient service to employees and other partners via phone and email interactions
- Identify opportunities to serve employees beyond initial requests to ensure all possible current and future needs are met
- Use judgement and initiative to address and/or escalate requests in a timely manner
- Educate employees on how to efficiently utilize self-service tools through direct access channels
- Assist in process improvement efforts to increase efficiency and employee satisfaction
- Monitor and manage centralized mailboxes
- Participate in projects, as needed
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- 2-4 years of relevant experience
- Working knowledge of HR business processes
- Experience in identifying process improvements and supporting associated implementation efforts
- Proven analytical skills and attention to detail required
- Consistently demonstrates clear and concise written and verbal communication
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Ability to work in a team-oriented environment
- High School diploma or equivalent
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HR Specialist Senior - Heredia, Costa Rica - Citigroup
Descripción
The Human Resources (HR) Specialist Senior is an entry level position responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client groups within Citi.
Responsibilities:
Qualifications:
Education:
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required
HR Connect team is an entry-level position responsible of delivering lean and agile HR support services, answering, and quickly resolving employee's questions across the NAM Region, providing guidance in a wide variety of products such as payroll, compensation, benefits, application support, among others. Use of multiple channels such as phone and Service Now cases to interact with employees, former employees and third parties to solve the most common inquiries or to move the requests to the appropriate groups within the HR Delivery organization.
Job Responsibilities:
Provide customer solutions with seamless delivery of service and solve employee's inquiries by answering calls and cases in a contact center environment . Required to solve problems and investigate/resolve a wide variety of general inquiries that include gathering additional information, setting expectations, and working with the specialists when needed to fulfill the requests.
Requirements:
English level: Intermediate-advanced (Must)
Experience in customer service/contact center
High school diploma required.
MS Office (Excel, Power Point, Word, Outlook)
Analytical and problem-solving skills.
Consistently demonstrates clear written and verbal communication skills.
Adaptable to changes
Managing Diversity & Cross-Cultural Understanding
Teamwork
Desirable:
Customer service previous experience
Knowledge in HR
Knowlede on Workday
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group:
Human Resources
Job Family:
HR Advisors & Generalist
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ) .
View the "EEO is the Law ) " poster. View the EEO is the Law Supplement ) .
View the EEO Policy Statement ) .
View the Pay Transparency Posting )
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
