HR Specialist Senior - Heredia, Costa Rica - Citi

Citi

Empresa verificada

Heredia, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

The Human Resources (HR) Specialist Senior is an entry level position responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team.

The overall objective of this role is to assist in providing a broad range of HR services to client groups within Citi.

Responsibilities:

Identify opportunities to serve employees beyond initial requests to ensure all possible current and future needs are met
Use judgement and initiative to address and/or escalate requests in a timely manner
Educate employees on how to efficiently utilize selfservice tools through direct access channels
Assist in process improvement efforts to increase efficiency and employee satisfaction
Monitor and manage centralized mailboxes
Participate in projects, as needed

Qualifications:

24 years of relevant experience
Working knowledge of HR business processes
Experience in identifying process improvements and supporting associated implementation efforts
Proven analytical skills and attention to detail required
Consistently demonstrates clear and concise written and verbal communication
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Ability to work in a teamoriented environment

Education:

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required

Job Responsibilities:

Provide customer solutions with seamless delivery of service and solve employee's inquiries by answering calls and cases in a contact center environment. Required to solve problems and investigate/resolve a wide variety of general inquiries that include gathering additional information, setting expectations, and working with the specialists when needed to fulfill the requests.

Requirements:

English level:
Intermediate-advanced (Must)

Experience in customer service/contact center

High school diploma required.
MS Office (Excel, Power Point, Word, Outlook)

Analytical and problem-solving skills.

Consistently demonstrates clear written and verbal communication skills.

Adaptable to changes

Managing Diversity & Cross-Cultural Understanding

Teamwork

Desirable:
Customer service previous experience

Knowledge in HR

Knowlede on Workday

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Human Resources

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Job Family:

HR Advisors & Generalist

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Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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