Customer Excellence Exports Specialist - Alajuela, Costa Rica - The Kraft Heinz Company

Descripción

Description

Customer Excellence Exports Specialist

Ensure exceptional customer service level in the CARICAM Exports business by providing customer support, addressing inquiries from internal (Commercial, S&OP, logistics) and external customers, resolving order management and logistics issues. Analyzing and addressing future service risks in the upcoming orders. Also, the role is responsible for the management of the Copackers and Re-packers of the Exports business. All the above while collaborating and following the overall customer excellence strategy set by the manager in order to achieve best in class service level.

Knowledge & Experience

Industrial Engineer / Business Administrator or related.

Advanced English.

+3 year of experience in Supply, Logistics, Customer Service, or related field.

Experience managing relations with customers, commercial and supply teams.

Key Accountabilities:

Identify trends, recurrent issues, and opportunities to improve the service level in the Exports business while collaborating with cross functional teams. Accountable for leading and developing the Export business risk management routines by analysing current available inventory, production schedules, needs for deployment, advising to substitute and/or best material availability dates to enhance service level. Execute daily order management processes to prevent cuts, order delays or other affections to service. Also work closely to logistics, quality, and supply teams to look for product availability. Manage the communication flow, production schedules and delivery dates for the Exports Copackers and re-packers. Also, would be responsible for gathering the service data from these suppliers and analyse performance to keep best in class service level. Collaborate with US Supply on the planning, availability, and delivery of all MTO (Made to Order) products. Daily, oversee the revenue recognition reports to ensure all of the month target are meet. Develops actions and strategies when supply difficulties are produced to avoid move outs and/or NSVs LE fallouts. Participate – Collaborate and Engage in the implementation of supply chain value projects, for both removing cost or enable value creation while collaborating with commercial, supply and customer excellence teams

Location(s)