Sobre Esteban González Rojas:
Experienced IT Support and Customer Service Professional | Level 2 & 3 IT Support SME | UXUI Designer | Top Knowledge Base Contributor | AI Automation Project Leader | Seeking Office365 Team Involvement
Passionate about delivering top-tier IT support and exceptional customer service for 7 years, across diverse industries. Proven track record in addressing technical issues, providing user-centric designs, and enhancing support efficiency. Recognized SME in Level 2 & 3 IT Support, contributing valuable insights to the knowledge base. Proficient in UXUI design, problem-solving, and multilingual communication. Led an AI automation project for ServiceNow, further enhancing service quality and efficiency.
Experiencia
Esteban González Rojas
Costa Rica |
Objective:
Results-driven IT Support and Customer Service professional with 7 years of experience in roles ranging from Customer Service and Technical Support to UXUI design. Seeking opportunities to leverage expertise in IT Support and contribute as a Level 2 and 3 IT Support SME and Knowledge Base Top Contributor, with a partial role in Office365 Team.
Experience:
Customer Service and Technical Support
- Sykes | Convergys | CSS Corp | Amazon | Equifax | Collections
- Provided exceptional customer service and technical support to diverse clientele, addressing inquiries, troubleshooting technical issues, and resolving complaints.
- Developed strong communication skills and a customer-centric approach to problem-solving.
- Garnered deep understanding of customer needs and preferences, enhancing overall service quality.
UXUI Designer (Google, Ireland)
- Designed user interfaces and experiences for digital products, ensuring user-friendliness and aesthetic appeal.
- Collaborated with cross-functional teams to translate user requirements into visually appealing and functional designs.
- Employed design software to create wireframes, prototypes, and mockups.
- Contributed to the enhancement of product usability and overall user satisfaction.
IT Support SME and Knowledge Base Top Contributor (DXC Technologies, Costa Rica)
- Excelled as a Level 2 and 3 IT Support Subject Matter Expert, providing technical guidance and expertise to resolve complex issues.
- Recognized as a top contributor to the company's knowledge base, sharing insights and solutions to improve support efficiency.
- Collaborated with team members to continuously improve processes and procedures, resulting in increased customer satisfaction.
Education:
GED
Nuestra Señora de Lourdes
Santo Domingo, Heredia
2015
Skills:
- IT Support and Troubleshooting
- Customer Service Excellence
- Technical Issue Resolution
- UXUI Design and Prototyping
- Problem-Solving and Critical Thinking
- Knowledge Base Management
- Communication and Interpersonal Skills
Languages:
- Fluent in English, Spanish:
Available upon request.
Educación
Cursando Ingenieria en sistemas.
Profesionales del mismo sector Ingeniería / Arquitectura que Esteban González Rojas
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