Berny Vega

My Bachelor's degree in Economics provided me with a strong foundation in economic theory, quantitative methods, and applied economics gaining a comprehensive understanding of key economic concepts, such as microeconomics, macroeconomics, and finance developing strong analytical and problem-solving skills.
 

September 2021 - Written Collections Specialist
Currently working at Snap Technology, SRL
• Managing and resolving customer inquiries related to a variety of financial products, such as personal loans, lines of credit, and consumer financing.
• Ensuring compliance with applicable financial laws and regulations.
• Collaborating with the legal and compliance department to ensure all actions and communications with clients are conducted within legal and ethical boundaries.
• Providing training and support to other team members on topics related to financial products and applicable regulations.
October 2018 - September 2021:

Collections Account Representative at Snap Technology, SRL 
• Provide excellent customer service and maintain professional relationships with clients throughout the collection process.
• Manage delinquent client accounts and establish appropriate payment plans.
• Keep a critical thinking to overcome resistance and find a solution along with the customer.

December 2017 - October 2018  Debt Collector at Client Services, Inc.
• Contacting clients with outstanding debts and working with them to negotiate payment plans or settlements.
• Utilizing a professional and empathetic approach when communicating with clients to understand their financial situation and create feasible repayment solutions.
May 2013–November 2014 

Fraud Protection Account Representative at Sykes Enterprises, Capital One
• Monitoring and analyzing customer transactions to identify potential fraudulent activities and mitigate financial risks.
• Communicating with customers to verify transactions, gather additional information, and provide guidance on fraud prevention best practices.

BACHELOR IN ECONOMICS - Universidad Fidélitas 
Financial Analysis Online Certification - Pontificia Universidad Católica de Chile 
Data Analytics Technical Degree - Tecnológico de Costa Rica
Executive English for Services - Instituto Nacional de Aprendizaje
High School Degree - Liceo Otilio Ulate Blanco