- Assists in ensuring that the firm has competitive and cost effective reward policies and practices.
- Contributes to developing and executing the firm's reward strategy,managing the key areas of reward, benefits and pensions and liaising with third parties to develop a consistent best practice approach.
- Ensures that reward practices are compliant with the relevant regulatory recommendations and requirements.
- Being fully knowledgeable on the day-to-day activities of a product or process as well as able to provide input on more complex issues.
- Contributes to resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes.
- All other duties as assigned.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- 5 -8 years experience
- Proficient in Microsoft Office with an emphasis on MS Excel
- Ability to meet deadlines while dealing with multiple priorities.
- Consistently demonstrates clear and concise written and verbal communication skills
- Bachelor's/University degree or equivalent experience
- Partner and support the Medical Service Delivery & Well-being specialist with execution of on-site medical services
- Collaborate with Global Sourcing to execute Master Service Agreements (MSA) and required contract amendments
- Lead Request for Information (RFI)/Request for Proposal (RFP) for the clinical services in the cluster
- Review MSAs to ensure Service Level Agreements are specified and achieved in accordance with terms
- Onboard and off-board non-employees (NEMS) working in conjunction with the medical clinics
- Perform ongoing monitoring and compliance of all vendors for different streams ( Marketpalce, IS, INFO SEC, Third Pard Information Security Assessor (TPISA), Application Vulnerability Assessment (AVA), CROSS BOARDER)
- Create and track CAPs and RE's related to the execution of on-site clinical and well-being service
- Serve as the Records Management Owner (RMO) for the on-site medical clinics in the LATAM cluster
- Willing to travel to other countries within the cluster, as directed
- Fluent in written and spoken Spanish
- Fluent in written and spoken English
- Communications skills in Portuguese preferred
- 2-5 years previous experience with third-party and vendor management
- Experience with invoice processing and Oracle payments
- Proficient in Microsoft Office suite, including Excel, Word, PowerPoint, Outlook
- Excellent communication skills
-
Service Delivery Manager
hace 3 días
Recluta TH Latam Pavas, Costa RicaResponsable de asegurar que los servicios sean entregados a los clientes de manera oportuna, eficiente y satisfactoria. · - **Gestión de Relaciones con el Cliente**: Construir y mantener relaciones sólidas con los clientes, comprender sus necesidades y expectativas, y asegurar qu ...
-
Service Delivery Manager
hace 1 día
Auxis Heredia, Costa RicaJob Summary: · A Service Delivery Manager (SDM) is a trusted technical advisor to Auxis' customers providing valuable guidance for operations and optimization of their Finance and Accounting environment through quality Service Delivery. The SDM provides the necessary client liais ...
-
Service Delivery Manager
hace 3 días
Hewlett Packard Heredia, Costa Rica**_ Responsibilities: _** · - Owns the customer operational business relationship of mid-size to large domestic accounts. · - Acts as a point of contact for operational & tactical issues of medium to high complexity, representing delivery of all services (all functions) to the cu ...
-
Service Delivery Manager
hace 6 días
Hewlett Packard Heredia, Costa Rica**_ Responsibilities: _** · - Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes. · - Represents services on product or solution co ...
-
Service Delivery Manager
hace 10 horas
Hewlett Packard Heredia, Costa Rica**Job Summary** · - This role is responsible for supporting the development, implementation and governance of product support or solution portfolio throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The role represents services wit ...
-
Senior Service Delivery Manager
hace 1 día
DHL Heredia, Costa Rica**Role Title**: Senior Service Delivery Manager** · **Business Unit**: IT Services** · **Role Purpose**: · The Senior Service Delivery Manager is accountable for service delivery of a set of IT services for (a part of) a DP DHL business unit (this role will support DGFF). The inc ...
-
IT Service Delivery Planning
hace 3 días
Emerson San José, Costa Rica**PRINCIPAL REQUIREMENTS** · - Work with the Service Delivery management team, supporting the processes to identify, communicate, follow-up and measure key financial performance indicators. · - Facilitate, plan, and support the following Management Processes: · - Service Delivery ...
-
Service Delivery Coordinator Ii
hace 4 días
Nitel San José, Costa Rica**the position** · You drive timely deliverables to customers in accordance with Service Level Agreements (SLAs) while creating excellent customer experiences. You efficiently deliver information and promptly resolve issues, all while prioritizing tasks and maintaining a high lev ...
-
IT Service Delivery Function Lead, Manufacturing
hace 10 horas
Stryker Corporation San Antonio, Costa Rica**Why join Stryker?**: · Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location s ...
-
Arxada San José, Costa RicaOperation Excellence and Service Delivery Lead (REMOTE)_ · Arxada is a global specialty chemicals business that's committed to solving the world's toughest preservation challenges through better science. [With a proud history of innovation dating back more than a century], we aim ...
-
Sr. Associate, Virtual Service Delivery
hace 1 día
Pfizer San José, Costa RicaColleague Services Senior Associate Virtual Service Delivery · ROLE SUMMARY · ROLE RESPONSIBILITIES · - Lead the Planning, Production and Technical Support of Virtual Events · - Utilize Pfizer's Web-conferencing platforms to produce Virtual Events with industry leading production ...
-
Service Delivery Coordinator I
hace 1 semana
Nitel Santa Ana, Costa Rica**The Role** · You coordinate and monitor the execution of small to moderately complex orders, circuit installations, and activations. You work with new and existing clients to provide telecom services on their behalf. · **What You'll Do** · - Set priorities, develop a work sched ...
-
Service Delivery Coordinator I
hace 5 días
Nitel Santa Ana, Costa Rica**the gig** · You coordinate and monitor the execution of small to moderately complex orders, circuit installations, and activations. You work with new and existing clients to provide telecom services on their behalf. · **what you'll do** · - Set priorities, develop a work schedu ...
-
Pfizer San José, Costa RicaWhy Patients Need You · As part of the Colleague Services organization, Core HR Services is dedicated to the administrative support of day-to-day Human Resources activities by partnering with People Experience, Compensation & Benefits, Payroll, key benefit vendors and Service to ...
-
Service Delivery Analyst
hace 4 días
Stryker San Antonio, Costa Rica De jornada completaWhy join Stryker? · We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting · Our total rewards package offering includes bonuses, healthcare, insurance benefits, ...
-
Operations - Service Delivery
hace 4 días
Nitel San Jose, Costa Ricathe position · You drive timely deliverables to customers in accordance with Service Level Agreements (SLAs) while creating excellent customer experiences. You efficiently deliver information and promptly resolve issues, all while prioritizing tasks and maintaining a high level ...
-
LATAM Medical Clinic Service Delivery
hace 4 días
Citi Heredia, Costa Rica De jornada completaThe Comp & Benefits Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise ...
-
LATAM Medical Clinic Service Delivery
hace 1 día
Citigroup Heredia, Costa Rica Paid WorkThe Comp & Benefits Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise ...
-
IT Service Delivery Planning
hace 1 semana
emerson San José, Costa RicaPRINCIPAL REQUIREMENTS · Work with the Service Delivery management team, supporting the processes to identify, communicate, follow-up and measure key financial performance indicators. · Facilitate, plan, and support the following Management Processes: Service Delivery Team Finan ...
-
Managed Monitoring Services- Technical Delivery Manager
hace 2 semanas
HP Inc. Heredia, Costa Rica Paid WorkTechnical Delivery Manager · Responsibilities · Act as a single point of contact for the customer for all managed service elements in scope · Participate in the customer's steering group meetings. · Advise on and be part of the customer's governance for HP. · Gather customers' ...
LATAM Medical Clinic Service Delivery - Heredia, Costa Rica - 11274 Citi Business Services Costa Rica, SRL
Descripción
The Comp & Benefits Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
Responsibilities:
Qualifications:
Education:
The LATAM Medical Service Delivery lead will partner with the LATAM Medical Service and Well-being clinical specialist to ensure compliance with country-specific regulations, operational excellence of service execution, and adherence to reporting requirements across the cluster.
Accountable for management of multiple vendor contracts and relationships related to the delivery of clinical and well-being services in country. Extensive collaboration with multiple disciplines (and systems) across the firm including Global Sourcing, Third Party Management, Risk and Control, Legal, Audit, and Information Security (IS) is required.
Responsible for data and record management for the on-site clinics, budget planning and forecasting, and issue identification and control. On-going review of vendors and expenses to identify opportunity for reduction and cost savings. Will ensure complete documentation of business practices, effective communication with team members across geographies, and develop/maintain strategic business continuity plan.
Responsibilities :
Job Family Group:
Human Resources
Job Family:
Compensation & Benefits
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
