Service Delivery Coordinator I - Santa Ana, Costa Rica - Nitel

Nitel

Empresa verificada

Santa Ana, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

The Role
You coordinate and monitor the execution of small to moderately complex orders, circuit installations, and activations. You work with new and existing clients to provide telecom services on their behalf.

What You'll Do

Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities
Place orders and follow up with the carriers making sure all orders are up to date
Maintain clear communication with customer and agents in all order stages
Support customers during activation calls, closing orders, and process to active billing
Manage project progress and adapting to work as required
Maintain positive relationships with customers/agents by identifying their needs
Follow up with customers, sales agents, and carriers to confirm if the request is fulfilling the requirements agreed to in the contract
Comprehend the endtoend provisioning process
Identify and resolve issues and conflicts with carrier circuit installs/activations

What You'll Bring to Succeed

Required

Advanced English level 90% or above (written and spoken)
High School Diploma or equivalent
6 months to a year of customer service experience
1 or more years of experience working on projects is required
Demonstrated ability to organize and prioritize requests in a fastpaced and deadlineoriented environment
Ability to set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities.
Demonstrated ability in handling networking deployments
Ability to set proper expectations and establish expectations
Liaising with clients to determine the project's objectives
Ability to work independently and escalate items you are unsure about

Preferred Requirements