- • Update trackers, Create/Update tickets, update required applications & tools and keep PM informed of new issues.
- • Respond through email and chat.
- • Provide updates and submit reports related to own area of work.
- • Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.
- • Identify & suggest Business improvement opportunities.
- • Identify & drive opportunities to enhance service delivery & Customer experience.
- • Identify cost optimization opportunities.
- • Drive business excellence to add value to client.
- • Provide information, educate customer, troubleshoot, probe and fix issues.
- • Contribute to and participate proactively in knowledge sharing sessions.
- • Participate and contribute to organizational activities.
- • Provide work direction and guidance to team members.
- • Establish systems and procedures in the team.
- • Groom self and team to support vertical growth.
- • Allocate work and tasks to the team.
- • Report to the manager on performance, status and any escalations.
- • Facilitate and participate proactively in knowledge sharing sessions.
- • Conduct team building activities to enhance motivation.
- • Conduct performance appraisals for team members– provide input into the learning and career plans for team members.
- • Identify training needs of team members and provide coaching support to them.
- • Conduct process training or refresher training if required.
- • Review VOC scores, provides feedback and recommend refresher training whenever necessary.
- • Resignations / Absconder communication to Operations Manager.
- • Maintain EWS (Early warning system) for the team for tracking and proactively addressing people issues.
- • Manage attrition and absenteeism.
- • Support recruitment efforts for the team.
- • Conduct knowledge transfer sessions for new joiners in the team.
- Speaking English
- After Sales & Service (Tech)
-
Partner Advisor
hace 1 semana
Hewlett Packard Heredia, Costa Rica**Job Summary** · **Responsibilities** · - Drives multiple complex operational processes, such as Compliance queries and solutions, resolve data management cases, Contracts complex situations and non-standard cases. · - Acts as a project manager for moderately complex, small to m ...
-
Partner Advisor
hace 2 semanas
HP Inc. Heredia, Costa Rica Paid WorkJob Summary · We are seeking a dynamic and customer-centric individual to join our team as a Partner Advisor Specialist. In this role, you will be responsible for managing and enhancing our relationships with clients, ensuring their satisfaction, and going above and beyond to exc ...
-
Avp-people Business Partner
hace 5 días
Moody's Heredia, Costa Rica**The Role / Responsibilities**:The Global People Business Partner (PBP), Assistant Vice President is responsible for helping to support the design and implementation of the talent strategy for assigned business units. The role will be based in Costa Rica. · The PBP will support ...
-
HR Generalist Senior
hace 1 semana
Citi Heredia, Costa RicaThe Human Resources (HR) Generalist Senior is an intermediate level position responsible for the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to provide a broad range of HR services to client groups within ...
-
Senior Business Analyst
hace 5 días
Moody's Heredia, Costa RicaPromote and advance the direction of Moody's Compensation strategy and framework by strongly partnering with HRBPs, business leaders, finance, payroll, and other stakeholders. · - Trusted advisor to Compensation and our business leaders through effective consultation and interpre ...
-
Sr. Fp&a Analyst
hace 5 días
Amzn Support Srvcs Costa Rica Heredia, Costa RicaFinance Degree or related field with 8+ or more years of experience - Strong English language, oral and written skills - Advanced financial analysis and financial modeling skills - Proven ability to develop strategic relationships with business partners - Fluency in Microsoft Exc ...
-
Manager, Customer Success, Strategic Account
hace 1 semana
Amazon Support Services Costa Rica SRL Heredia, Costa Rica6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce. · - 5+ years professional experience developing and leading teams whil ...
-
Business Analyst
hace 5 días
Amzn Support Srvcs Costa Rica Heredia, Costa RicaFinance Degree or related field with 4+ or more years of experience in a business analyst/data analyst/statistical analysis role - Strong English language, oral and written skills · - Understanding of data warehousing, data modeling concept and building new DW tables - Advanced f ...
-
HR Systems Sr Analyst
hace 21 horas
Citi Heredia, Costa RicaThe HR Systems Sr Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solut ...
-
Fp&a Group Manager
hace 21 horas
Citi Heredia, Costa RicaThis Institutional Client Group (ICG) Finance Transformation team will play a critical role in achieving ICG Finance and Citi Finance's transformation agenda. The team reports to the ICG CFO, and collaborates closely with partners across ICG Finance, as well as the Model Risk, Ca ...
-
Senior Project Manager Tech(Isg Wlcr)
hace 5 días
Citi Heredia, Costa Rica**Responsibilities**: · - Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements · - Resolve variety of high impact problems/p ...
-
HR Generalist
hace 5 días
Citi Heredia, Costa RicaThe Human Resources (HR) Generalist is an entry level position responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client ...
-
Customer Success Manager
hace 5 días
Hewlett Packard Heredia, Costa RicaThe Customer Success Manager will be responsible for Solution/Services Adoption and Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high customer health, low churn rate and high renewal rate. Responsible f ...
-
Kyc Operations Group Manager Hybrid
hace 2 días
Citi Heredia, Costa RicaKYC Operations Group Manager is a senior professional responsible for performing risk and compliance reviews in coordination with the broader Anti-Money Laundering (AML) team. The overall objective is to use cross-functional knowledge to lead the Costa Rica PBWM AML/KYC team to a ...
-
Fp&a Group Manager
hace 21 horas
Citi Heredia, Costa RicaThis Institutional Client Group (ICG) Finance Transformation team will play a critical role in achieving ICG Finance and Citi Finance's transformation agenda. The team reports to the ICG CFO, and collaborates closely with partners across ICG Finance, as well as the Capital Planni ...
-
Director of Engineering
hace 4 días
Hewlett-Packard CDS GmbH Heredia, Costa RicaThis role has been designated as 'Office', which means you will primarily work from an HPE office. · We are seeking a dynamic and experienced Director of Engineering to lead our local and remote teams Cloud Physics and SDOE engineering teams in the data collection and analytics s ...
-
Kyc Operations Group Manager
hace 5 días
Citi Heredia, Costa RicaKYC Operations Group Manager is a senior professional responsible for performing risk and compliance reviews in coordination with the broader Anti-Money Laundering (AML) team. The overall objective is to use cross-functional knowledge to lead the Costa Rica PBWM AML/KYC team to a ...
-
Security Analyst
hace 5 días
GFT Technologies SE Heredia, Costa Rica**About the role**: · **A day in this role**: · - Prioritize newly identified vulnerabilities based upon severity, potential operational impact, exploitation, and other factors to assess risk to. · - Support delivery of policy metrics for the vulnerability disclosure program. · - ...
-
Talent Acquisition Specialist Ii
hace 1 semana
Experian Heredia, Costa RicaCompany Description · About us, but we'll be brief · Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one o ...
-
2023 Finance Internship Program
hace 5 días
Moody's Heredia, Costa Rica PrácticasSHIP**2023 Finance Internship**: Our Finance Internship delivers real-world work experience. Through our internships, you'll gain valuable experience in a wide variety of business areas. Our opportunities include internships within Moody's Investors Service and Moody's Shared Service ...
Partner Advisor - San Francisco, Costa Rica - Cognizant
Descripción
Team Manager - Digital Marketing
Qualification :
Graduate (exclusion :
BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility :
Stakeholder/Business Management :
Customer Relationship Management :
People/Team :
Must Have Skills
Good To Have Skills
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : May
