Team Leader - San Francisco, Costa Rica - Cognizant Technology Solutions

Descripción

Team Manager|Service Delivery Manager

Qualification:

• Professional degree such as CA,ICWA,CFA would be an added advantage.

Responsibility:

• Conduct Monthly,Quarterly governance calls and report process performance metrics to the customer.
• Certify controls laid down by the business to ensure successful audit by client and external party.
• Communicate with the customer on a regular basis to discuss operational issues and Critical to Quality (CTQ)delivery and to build rapport with the customer.
• Manage customer relationships through regular communication with clients.
• Attend customer calls and meetings pro actively flag issues and prevent surprises.

Manage and res+H10:

• Prepare and report process performance metrics to stakeholders.
• Analyze customer feedback at desired intervals and initiate ways to improve the score.
• Effective forward planning in terms of process delivery people and client engagement.
• Identify and Optimize key cost drivers.
• Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value.
• Identify opportunities for Growth and deliver on growth commitments(number of people).
• Product Control.
• Ensure appropriate controls and reviews are maintained for Daily Pnl production core reconciliations month end close balance sheet reviews and sign off.
• Ensure all enhanced supervision responsibilities are carried out as per customer requirements.
• Valuations Control.
• Participate in daily IPV calls and maintain superviosry controls.
• Review and risk assess Level 3 financial instruments.
• Continuously challenging and looking for ways to improve the IPV processes (seeking efficiency and alternative testing methodologies,sources).
• Perform monthly Reserve calculations including portfolio and specific bid,offer and model reserves.
• Analyze and challenge the results and prepare detailed commentary on balances and month over month movements.
• Price testing of banks counterparty valuation adjustment (CVA) and,or funding valuation adjustment (FVA) estimates and their hedges (credit hedges interest rate hedges and Fx hedges).
• Implement review and improve the reserve policies for credit and interest rate parameters.
• Review and independently test the underlying assumptions implementation and limitations of the model being validated.
• Review the firms counterparty credit risk management framework in accordance with industry best practices and current regulatory expectations.
• Build and,or enhance existing IPV framework and controls to effectively price test credit and non credit parameters and their hedges.
• Finance and Accounting.
• Ensure all reconciliation are performed as per agreed process guidelines.
• Ensure all manual journal entries have required approval and back up.
• Interact with the internal and external auditors to explain the process flows and controls that exist supply back up documents and reports required by the auditors and help them conduct a walk through of the processes.
• Adopt industry best practices in the organization and recommend effective customized client solutions for Accounts Payable Accounts Receivable Fixed asset accounting.
• Benchmark client Procure 2Pay metrics with best in class metrics and suggest improvement to client.
• Reporting.
• Interpret and access the on going regulatory changes and suggest the implications onReporting requirements.
• Adopt industry best practices in the organization and recommend effective customized client solutions for Reporting.
• Closely track report usage and suggest report inventory rationalization.
• Consolidate various reporting requirement and reduce report inventory.
• Asset Management Fund accounting.
• Ensure all supervisory responsibilities are carried out as per client requirements.
• Interpret and access the on going regulatory changes and ensure it's implementation is seamlessly adopted for the funds.
• Connect with clients to understand for any quality and timelines for Adhoc deliverables.
• Asset Management Fund Operations.
• Ensure all supervisory responsibilities are carried out as per client requirements.
• Interpret and access the on going regulatory changes and ensure its implementation is seamlessly adopted for the funds.
• Connect with clients to understand for any quality and timelines for Adhoc deliverables.
• Asset Management Fund Reporting.
• Ensure all reporting tasks are performed as per agreed process guidelines.
• Adopt industry best practices in the organization and recommend effective customized client solutions for Reporting.
• Closely track changes advised and also suggest for any changes which would enhance the report quality and timelines.
• Consolidate,Standardize various reporting requirement and reduce report inventory.
• Technofunction.
• Work with various stakeholders on Market data contract renewal.
• Perform usage analysis of various Market data products and softwares.
• Drive cost saving opportunities and work with business on their implementation.
• Suggest and support clients on Product displacements Platform migration and enhancement on Market Data tools.
• Support change project initiatives and conduct User acceptance testing for enhancement to current systems or migration to new systems.
• Manage client wise cost saving projects,programs and work with various stakeholders.
• Provide knowledge enhancement.
• Keep awareness on different technologies and changes.
• Manage overall service delivery and account management.
• Provide Business Development Support in growing Market data services Software assets management business.
• Project,Process.
• Drive team to achieve process Service Levels,metrics ie productivity and quality targets within the established guidelines.
• Ensure Key procedural controls (KPC's) are in place.
• Review process audit findings and take corrective action.
• Identify and drive productivity improvements automations and value adds for clients.
• Identifying the areas of implementing Robotics in the process and contribute to change the bank (CTB).
• Designs capacity planning and scoping.
• Resource utilization and scheduling of end to end work.
• Plan for resources based on volume projection and current available head count and allocate responsibilities.
• Adopt best practices from other processes,verticals etc.
• Effectively manage process during crisis situation (BCP).
• People,Team Management,Set goals conduct regular 1x1 provide feedback to the team members (Direct Reportees).
• Conduct performance appraisals for team members provide input into the learning and career plans for team members.
• Deliver communication received from senior management to the team members though town halls team meetings.
• Maintain EWS(Early warning system)for the team for tracking and proactively addressing people issues.
• Complete all mandatory training, certifications as per the requirement of the business(Both customer and cognizant).
• Participate in organizational initiatives such as recruitment drives training programs etc.
• Drive attend and provide support in internal and cross functional team events.
• Manage employee retention and engagement (Manage attrition within a target range and ESAT scores).
• Manage attrition through skip level meetings planning interventions engagement calendars.
• Participate in organizational initiatives such as recruitment drives training programs etc.

Must Have Skills

• MS Excel
• MS Office
• Customer Service
• Manufacturing Oper-Manlog
• Engineering & Design

Good To Have Skills

• Speaking English