- As an Associate, Payments, you'll join the WU Digital Payments team and will be responsible for analyzing the performance of various products to improve the functionality of bank transfers and card-not-present methods of payments.
- You'll naturally be inclined to always think about how to implement new ideas, products, processes, and improvements.
- You'll be comfortable constructing forecasts and making recommendations and strategic plans based on business data and market knowledge.
- You will analyze complex business problems and issues using data from internal and external sources to provide insight to decision-makers.
- You'll make a difference by consulting users and leading cross-functional teams to address business issues.
- You will also answer inquiries and resolve problems and issues.
- You will assist customer facing organizations in resolution of Bank Enquiries with the support of functional teams and identify patterns in recurring issues based on cases.
- As part of your role, you will process offline tasks associated with loss management or payments assignments for Digital products at a global scale.
- You will complete responses to Digital Banking, bank inquiries and disputes by preparing comprehensive case reviews by applying Fraud critical and analytical skill.
- You will support internal and external payment inquiries and when necessary, engage payment vendors.
- You will perform various administrative functions including reporting and maintaining account notes.
- You will ensure all requests are processed accurately and within Service Level Agreements.
- We will require you to demonstrate partnership with any other digital departments such as Payment Exceptions, Compliance, and any others to support customer enquiries or issues.
- College or higher degree with 1 year of experience working in the financial sector.
- Online payments and banking experience preferred.
- Fluency in English with outstanding verbal, writing, and listening skills (B2+).
- Complete responses to bank inquiries and disputes by preparing comprehensive case reviews.
- Good teamwork spirit as you will be working with peers, stakeholders, and management to support personal and professional development of the team/employees.
- Ability to produce datasets and reports for analysis using PowerBI and Excel is a plus.
- MS Office proficiency.
- Excellent analytical, critical thinking and problem-solving skills with attention to details.
- Willingness to ask questions and ability to quickly grasp and master new concepts and requirements, related to product and process knowledge.
- Ability to work independently and take ownership of various parts of a project/initiative and follow through until resolution.
- Confidence in making instinctual and logical decisions with little or no supervision.
- Be self-motivated and results oriented.
- Customer experience mindset.
- Having an Agile approach and project management (Scrum, Green Belt, JIRA) and/or any other business intelligence tools (Looker, Snowflake, etc.) is a plus.
- Schedule Flexibility is a must.
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Associate, Payments - Santa Ana, Costa Rica - Western Union
Descripción
Associate Payments - Santa Ana, Costa Rica
Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions and ensure that service delivery meets customers' expectations? Are you passionate about achieving goals related to revenue, fraud mitigation, cost reduction, operational enhancements and supporting the digital transformation, including future state forecasting infrastructure build/roll-out? Are you looking for an opportunity to unleash your potential and explore new challenges and concepts? Join Western Union as a Associate, Payments.
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Role Responsibilities
Role Requirements
will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
