- Subject Matter Expert of US and Canada Stores. (Includes tools and processes)
- Recognize fraud trends and prevent them from affecting the operation
- Solve customer needs that appear daily as a first point of contact for escalations and support for the team
- Communicate with customers to identify fraudulent behaviors
- Serve in all business partner's needs. Actively serve on internal projects
- Take measured risks
- Follow daily strategy and processes
- Provide weekend support
- Mastery of English language 90%
- Strong written and verbal communication skills
- Great analytical skill
- Capable of reporting; graphing and analyzing in Excel and Power Point
- Intermediate - Advanced Excel skills (knowledge test will be applied)
- Self-starter and quality driven
- Interest on accomplishing goals and exceeding expectations
- Capable of developing talent and sharing leadership
- Minimum of 2-year experience in Transnational Company
- Previous fraud prevention experience is required
- Knowledge in Chargebacks and Payment Fraud is desirable
- University degree in Business Administration or Finance is a plus
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Fraud Prevention Analyst - Heredia, Costa Rica - HP Inc.
Descripción
As part of the Business-to-Consumer Fraud team, this role will report directly to the Fraud Prevention Manager. HP's Brand Security organization provides world-class decision support driving profitable growth and exceptional Shareholder value through our commitment to operational excellence, people development, and innovation. We provide accurate and timely financial information meeting the Company's regulatory and fiduciary responsibilities with unwavering integrity.
Fraud Prevention Analyst applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.
Key Responsibilities:
Qualifications:
Equal Opportunity Employer (EEO):
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
