David Delgado

An adaptable, well organized, and enthusiastic person who is motivated to hard work. Seeking a challenging and responsible position where abilities, education, and experience will have valuable application.

Fraud Account Specialist Sep 2019 - Oct 2021
Capital One Bank, Heredia, CR.
Responsible for analyzing account activity though the utilization of fraud filters and research tools to ensure the bank maintains a high level of loss avoidance and a low level of risk due to fraudulent activity within customer base.
Observe customer transactions to identify fraudulent activity.
Ensure confidentiality and compliance of all information collected during investigation. Monitor customer and transactional records Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
Monitored credit card accounts for fraudulent activity Handled incoming calls from cardholders and internal customer service addressing fraud concerns on credit accounts
Fraud Digital Review Sr.Specialist Oct 2020 - Jan 2023 Wester Union, San Jose, CR
Monitor real time queues and identify high risk transactions.
Observe customer transactions to identify fraudulent activity and resolve problems independently.
Work closely with Supervisors to share fraud patterns and good practices and mitigation tactics.
Proactive, independent individual with the ability to focus on the task at hand.
Call escalations with customers to detect suspicious activity.
Verify customer documents met all compliance and regulations.
Real time floor support and queue management.
Confidence in making instinctual and logical decisions.
AML Compliance Specialist
Western Union
Jan 2023 - Present
Conduct research and analysis of issues concerning the patterns and trends associated with money laundering utilizing a wide variety of research tools, systems, and criteria.
Prepare regulatory reporting as required by law and by the Company's policies and procedures.
May assist in Compliance related programs and also assist with training and support for new team members or call center staff in order to ensure Compliance requirements are being met.
Utilize a wide variety of research tools, systems, and criteria

Bachelor degree in English Teaching
Universidad Latina, CR, San Jose, CR
Lean Six Sigma Yellow belt Certification
Universidad Hispanoamericana, Heredia,CR