Roberto Alvarado

Computer System Engineer proactive, dedicated and very organized, who loves technology and is always up to date with the new features that can help to improve the performance in the business where is working through the best practices in the industry like project management, scrum and problem solving, always oriented to deliver clear objectives with high value and impact to the customers. 
 

Intel April 2016 – Currently

MFG Software Development Engineer

● Lead projects implementations and integrations across Intel Factories

○ Implement technology systems across all the Assembly and Test Manufacturing sites.

○ Coordinate IT dependencies to each project with multidisciplinary teams (Network,

Infrastructure, Corporate Services, Finance, Suppliers)

○ Lead teamwork in different time zones and has project status tracking by site.

○ Create mitigation plans for each risk found in risk assessment to each project.

○ Proactive communication with Stakeholders and directors about the progress of each

project.

○ Knowledge transfer between development team to front line support teams.

● Keep the Business Running

○ Customers engage to understand the business needs and transform to opportunities to

create process automation.

○ Engage in Major Incidents, create root cause analyst, containment plans, test and

implement permanent fixes.

○ Software and hardware management (upgrade, bug fixes, preventive and corrective

maintenance.)

IT Production Support - System Analyst

● Lead Support Operation

o BI Data Management Data Flow: SAP and Non-SAP Source > BW > EDW > DSA (All

Subject Areas, except Finance), data pipeline expertise.

o Coordinates L1, L2, L3 teams (IT BI Data Management, BI Central Support Team and GPR)

to ensure that incidents and requests are resolved within the SLA and/or escalations are

made where it is required.

o Performs incident management, problem management and knowledge management.

o Manages Kanban, SLAs, MIs escalations.

o Share knowledge and BKM’s to help all team members to have the same level of

expertise.

o Unplanned downtimes, coordinate and identifying risks prioritizing recovery tasks based

on SLA, Down Stream Applications request.

o Planned downtimes coordinate and plan recovery tasks.

o Support Development teams when integration testing is running in CONS environment.

● Lead Projects

o Coordinates projects like SAP MR (Maintenance Release),

o CONS Data Refresh, twice a year to have production data in cons environment to

support project teams during Integration testing.

o Technical leading (what, who, when), work done by the contractors.

o Do early engagement with project teams to establish the required support model.

● Efficiency and Innovation

o Drives efficiencies on current processes by automating long running/repetitive

processes.

o Controls data integrity by implementing new data quality monitors.

Hewlett-Packard May 2014 – April 2015

Technical Solutions Consultant III

In charge of providing support to the IT department of 300 of the biggest law firms around the world, I supported a product from the company that is call Worksite which is an entire product suite of documents administration, it requires advance knowledge on windows and Linux servers, databases, (SQL, Oracle, MySQL) and basic programming skills.

● Successfully resolve technical issues (hardware and software) from incoming internal or external

businesses and end user’s contacts and proactive notification systems.

● Respond to service, product, technical, and customer relations questions on subjects such as

features, specifications, and repairs on current and discontinued products, parts, and options,

based on customer entitlement (warranty through mission-critical).

● Proactively assist internal or external businesses and end users to avoid or reduce problem

occurrences.

● Ability to act as a team or project leader providing direction to team activities and facilitates

information validation and team decision-making process.

● Review and resolve complex business issues.

● Excellent communication skills. Add case resolution to Knowledge Management System (KMS).

● Networking: LAN/WAN, TCP/IP, HTTP, DNS, Ethernet, Firewalls, Wireless LAN, Routers

● Comfortable managing technical issue as well as customer business impact and ability to blend

and appreciate these aspects in communication with customer.

● Windows 2003/2008 Servers, MS Exchange, MS SharePoint

● Experience with scripting languages: C++, C# (C sharp) HTML, JAVA/JAVAScript, SQL Visual Basic,

.Net, Python, PowerShell, Bash

Sistemas Galileo del Sur Oct 2011 – May 2014

Infrastructure Tech Analyst

In charge of providing support to internal and external customers, as part of the infrastructure IT team. Responsible for reviewing a company's computer systems, documenting any changes made, and making recommendations for improvements to set up intranets or network systems within a company and configure routers and servers, also responsible for dealing with network security, troubleshooting network issues and repair the issues, adding to the function is the datacenter administration, verifying standards and applying policies. 
 

Education

Master in Strategic Management in Information Technology FUNIBER 2021- In Progress

Postgraduate in Data Analytics & Big Data Cenfotec 2019-2020

Computer Systems Engineering bachelor’s degree U. Latina de Costa Rica 2012-2017

English Politécnico 2009-2011

ITIL Foundation Certificate Cenfotec 2017

DevOps Foundations: DevSecOps Lynda.com 2018

Scrum Master Certification Scrum Alliance 2019