Raquel Fuentes

I am a proactive person, an excellent teammate, organized and responsible. I really enjoy learning new things, so my goal is a challenging and dynamic position where I can share my experience and at the same time add new knowledge.

Administrative Assistance
Valu
Manage monthly condominium payments on the company's website.
Resolve condominium problems and concerns through emails and calls. Customer Service
Sykes
Handle calls and help customers with their concerns.
Identifyin customer's needs to achieve satisfaction.
Follow up on the customers issue until is solved, such as requests, transactions, information changes, or any other issue addressed by the customer about their credit cards.
Customer Service, Fraud Agent Concentrix
Managing incoming chats.
Identifying customer's needs to help them regarding they're credit cards issue.
Follow up the issue until is solved and verify the customer to remove the restrictions or active the credit card.
Manage Fraud Operations by chat regarding the credit card.

Bachelor Degree
Liceo San Rafael de Alajuela
English
Instituto Nacional de Aprendizaje INA.