Kenneth Delgado

Professional Driver                                                                02/2020 to Current 

Uber | San Jose

• Communicated with customers to provide delivery updates and confirm delivery locations.
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
• Kept a completely clean driving record with no reportable incidents.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Delivered goods and products to customers on time and in excellent condition.
• Followed all relevant traffic laws and safety regulations.

Tour Guide                                                                             05/2022 to Current 

CostaRica PuraVida Tours | Costa Rica

• Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
• Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
• Assisted tour members with luggage, bags and maps while handling other helpful tasks.
• Built personal relationships with guests to promote positive experiences.
• Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
• Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
• Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
• Collaborated with other tour guides to provide comprehensive and enjoyable experience.
• Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
• Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.

Customer Service Specialist                                                 02/2015 to 01/2020 

Suzuki | San Jose

• Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
• Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
• Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
• Completed routine maintenance on truck to keep in working order.
• Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
• Documented mileage, deliveries, pickups, customer issues and damages.
• Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
• Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
• Maintained telephone and radio contact with the supervisor to receive delivery instructions.
• Spoke professionally with customers, gathering all necessary information to make educated decisions and address issues.