Jose Pitty

Technical Support and IT professional with strong experience in customer-facing technical roles, SaaS

tools, troubleshooting, and process improvement. Background in networking, systems support, and

data analysis, combined with real-world experience supporting hardware, software, and cloud-based

platforms. Known for analytical thinking, clear customer communication, and continuous improvement

mindset supported by Six Sigma Green Belt training.

Data Analyst / Data Operations professional with strong experience in data review, analysis, reporting,

and process optimization within high-volume, compliance-driven environments. Proven ability to work

with structured and unstructured data using Excel, SQL, and analytical tools to identify trends, ensure

data accuracy, and support business decision-making. Background in machine learning data operations,

regulatory analysis, and performance metrics, complemented by Six Sigma Green Belt training and

strong bilingual communication skills.

Technical Support – Lytx DriveCam Systems

Qualfon | October 2024 – October 2025

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Provide Tier 1–2 technical support for Lytx DriveCam hardware and software solutions.

Diagnose and resolve issues related to device installation, configuration, connectivity, and

performance.

Manage customer cases using Salesforce and Case CRM, ensuring accurate documentation and

timely resolution.

Guide customers through remote troubleshooting and system optimization.

Monitor system data to proactively identify malfunctions and recommend solutions.

Collaborate with engineering teams, escalating complex issues and contributing feedback for

product improvements.

1Sr. PSC Associate – Product Safety & Compliance

Amazon | December 2023 – March 2024

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Reviewed and analyzed product safety incidents to ensure compliance with U.S. and Canadian

regulations.

Assessed risk severity based on customer reports, product data, and regulatory requirements.

Maintained accuracy and compliance under strict timelines and quality standards.

GO-AI SME – Machine Learning Data Operations

Amazon | June 2020 – December 2023

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Served as Subject Matter Expert supporting ML-driven production workflows.

Analyzed English and Spanish customer data to identify risks, trends, and compliance issues.

Ensured adherence to SOPs and internal policies while supporting process improvements.

Supported software and internal tool enhancements to reduce handling time and improve

performance.

Monitored team metrics (accuracy, productivity, takt time) and provided coaching and floor

support.

Mentored associates, bridged knowledge gaps, and ensured up-to-date process understanding.

Computer Systems Engineering (Bachelor – In Progress)

Fidelitas University | 2015 – 2017

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Completed approximately 50% of degree coursework

Technical Bachelor’s Degree – Networking

CTP Calle Blancos

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High School Diploma with technical specialization in Networking