Diana Mora

¡Hola!

Soy Diana Mora, soy administradora de negocios con énfasis en mercadeo.

Product Marketing Manager, Product Market Analytics
July 2023 – Present
• Handle end-to-end case management for Pricing Program queries.
• Creating various reports and metrics relevant to the Pricing Programs.
• Recommending improvements to Pricing Programs based on your own data-informed opinion and from feedback gathered from
different stakeholders.
Business Analyst II – Renewals Quoting Advisory team
March 2022 – July 2023
• Analysis of contracts status and information for Special Pricing customers and accounts, work with ELA contracts, create quote
corrections.
• Communication with stakeholders, sales reps and other teams in order to have accurate information for quotes.
• Extra tasks and projects: team SME, automated IBM contribution calculator project, Salesforce migration to Confluence project,
support as a QA analyst, provide training to new team members.
Infotree – VMWARE Account
Business Analyst I – Standard Quoting team
January 2021 – March 2022
• Understanding of organizational process and VMware products and pricing for quotes.
• Excel on customer centricity and providing solutions to sales reps doubts and concerns. Universidad Estatal a Distancia de Costa Rica
Internship in the Business Administration School
September 2017 – August 2018
• Part of the organizational committee of Entrepreneurship activities Sykes – Capital One account
Fraud customer Service agent
September 2013 – May 2014
Amazon
Customer Service agent
September 2013 – May 2014

Universidad de Costa Rica
Bachelor of Business Administration
• Expected graduation year: 2023
• Relevant courses taken: Project Evaluation, Entrepreneurship, Quality in processes, Customer Decision
Making
Universidad Estatal a Distancia de Costa Rica
Bachelor of Business Administration with Marketing emphasis
• March 2021
• Relevant courses: Market Investigation, Sales in Marketing, Communication in marketing Universidad Estatal a Distancia de Costa Rica
Associate degree in Business Administration
• November 2018