Sobre Daniela Arce Arias:
I'm currently studying cybersecurity but I di have a lot of experience on customer services , fraud, collection.
I really like to help people and also grown as a person and also as employee
Experiencia
- Valor Global S.A AFZ, Heredia Customer Service account Sprint 04-2017/04-2019
Customer Services, Providing payment arrangement, Reviewing credit score, billing department, upgrade eligibility Collected debts as maximum of 2k. Tech Support (basic troubleshooting); Review network connection (the towers LTE, VOICE, etc.)
- Client Services Incorporated - Eurocenter Barreal. Heredia Debt Collector /Hard Collections 7/2019 to 10/2019
Debt collector for Chase bank, track and research for customer information in order to contact them and set up payment arrangement. Excellent communication skills in order to make understand the customer the urgency to payoff the debt. Handled accounts of 5k up to 30k of debts
- Amazon SJO 11 Investigator Specialist I L3 PAT/CERT Specialist at Fraud Department-Back office 10-2019/ 11 2022
Working for PQ and then move on to PAT, handle all cases, reviewing account information, deep dive the customer information plus the supplier information in order to avoid counterfeit, even fraud. Review the seller metrics on the platform to see if we authorize them to keep selling and listing products or not. As well review the inventory to see if it's needed to destroy it if they have it under amazon warehouse or if they don't we cancel the amazon account so they can not list any other item. Call the suppliers to determine weather the items are legit or not.
Product Authentication Specialist Invoices Processing Analyst / Cert Investigation Specialist (Holistic review )
- Concentrix, Ultrapark I, La Aurora, Hybrid position Nov 2022 up today Real State Advisor Resident Experience Advocate II
Maintenance, billing and dispute advisor at Amherst account Multichannel communication ( calls, emails) about the properties. Understand the problems the residents are having and assign the vendor or technician for the repairs. Review and explain the charges for the bill. Resolving issues through internal communication with our departments. Follow up work orders and make sure the repairs are done. Advise the resident about the status of the account (billing) Review availability of the tech and vendors in order to assigned WO by Salesforces
Educación
2015-2016 International baccalaureate ( Liceo de Poas)
2017 Natural English Course
2018 UTN Sede Central SYKES ACADEMY English Course
2018-2019 Universidad Rey Juan Carlos: Técnico en Biomasa
2022 Technical degree in Cybersecurity(ongoing) CENFOTEC Virtual Learn Academy
Profesionales del mismo sector Atención al cliente / Soporte que Daniela Arce Arias
Profesionales de diferentes sectores cerca de Tambor, Alajuela
Otros usuarios que se llaman Daniela
Trabajos cerca de Tambor, Alajuela
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Pizza Hut San Ramón: Cajero(a)
Encontrado en: Talent CR S2 - hace 2 días
Pizza hut San Ramon, Costa Rica Jornada parcialDescripción de la oferta · Estamos contratando personas apasionadas por el servicio que quieran demostrar su habilidad y capacidades como cajeros en nuestros restaurantes Pizza Hut. · Si deseas participar y cumples con todos los requisitos aplica a esta posición. · Te estamos esp ...
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instalador/armador muebles en melamina
Encontrado en: Un mejor empleo CR C2 - hace 1 semana
Jorka diseño de espacios Grecia, Costa Rica De jornada completaArmador de muebles en melamina · Instalar muebles en melamina, dentro y fuera de area metropolitana · Preferiblemente con experiencia · Capacidad para trabajar bajo presión · Excelentes relaciones interpersonales · Persona proactiva · Disponibilidad de horarios y de viajar ...
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Administrador de Tiendas
Encontrado en: Trabajos Diarios CR C2 - hace 5 días
Inversiones MEV Hatillo, Costa Rica De jornada completaPequeña empresa busca persona para atender y administrar su negocio de instalación · Se requiere experiencia en ventas, facturación, cierre de caja y atención al cliente · Preferiblemente que resida en hatillo, San Sebastián o alrededores ...