customer care analyst - San José

We invite you to join our team at Tigo in San José, Costa Rica! · ...

Help customers when they have problems or questions about our products or services. · Answer customer questions, including basic technical issues. · Guide customers step by step using help articles and instructions. · ...

We are looking for someone who would be part of the Digital Review Team as an Associate, Digital Review Team Analyst responsible for analyzing digital transactions in Western Union. · Handle the second level of escalations (call and email) and product related uptraining. · Commu ...

We are looking for a Senior Analyst Escalations who would be part of our Digital Review Team responsible for analyzing digital transactions in Western Union. · Join us as a Senior Analyst Escalations. · ...

The Sr. Analyst supports process governance and audit readiness across business units. · Maintain the Business Group KPI Library. · Support the development of KPIs and SLAs. · ...

Handle the second level of escalations (call and email) and product related uptraining. · Communicate with clarity with Agents, Sales Account Managers representative, Internal Department and Partners via phone or email. · Connect with different departments to find solutions to co ...

The Sr. Analyst, GBS Global Process, supports process governance, audit readiness, and continuous improvement across the business units served. · ...

The Sr. Analyst supports process governance and continuous improvement across the business units served. · Maintain the Business Group KPI Library and ensure metrics are accurate and up to date. · Support the development and refinement of KPIs and SLAs. · ...

We are looking for a local Logistics Analyst based in Costa Rica. This critical role is responsible for driving improvement to our service and quality elements of transportation through effective analysis and management of activity. · ...

As a Customer Support Analyst, you will be responsible for providing first-line technical support to our customers via email, chat and phone. The Helpdesk ensures that incidents and service requests are logged, prioritized, and resolved or escalated in a timely and professional m ...

+We are looking for a local Logistics Analyst based in Costa Rica. · Responsible to maintain and build an ethical and effective partnerships with internal stakeholders and logistics business partnersAnalyze cost drivers, leveraging KPIs/metrics to support business strategiesAbili ...

The Manager of the Renewals Team is responsible for overseeing a group dedicated to managing customer contract renewals, maximizing retention rates and driving recurring revenue growth. · ...

The Manager of the Renewals Team is responsible for overseeing a group dedicated to managing customer contract renewals, · maximizing retention rates · ,and driving recurring revenue growth. · ...

The Customer Technical Support Analyst will act as a liaison to provide product/service information and resolve any technical problems that our customers might face with accuracy and efficiency. · ...

The Customer Technical Support Analyst will act as a liaison to provide product/service information and resolve any technical problems that our customers might face with accuracy and efficiency. · In this role you'll: · Learns, understands, and promotes self-service tools. · Meet ...

We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, · <li DIAGNOSE AND TROUBLESHOOT HIGHLY TECHNICAL AND SOPHISTICATED SOFTWARE ISSUES REPO ...

Job summary · We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and f ...

+Job summary · This position is responsible for supporting the Digital Media Performance Analyst Team with the technical and strategic everyday operations and management of a small portfolio of clients. · +ResponsibilitiesWorks autonomously within defined processes and procedures ...

We're obsessed with making hard work pay off for our people customers and world around us As Fortune 500 company leading AI platform managing people money agents we shape future of work so teams reach potential focus on what matters most. · The SWAT Support Team helps customers i ...

This position is responsible for supporting the Digital Media Performance Analyst Team with the technical and strategic everyday operations and management of a small portfolio of clients. · The lead will be data-driven and a technical expert in all digital platforms (Google Marke ...

The GRC Analyst plays a vital role in advancing the organization's Governance, Risk, and Compliance (GRC) initiatives. This individual is responsible for the assessment, monitoring, and evaluation of IT controls, · Support execution and monitoring of IT General Controls (ITGCs) a ...