- Support oversight of Third Party relationships to verify that the governance, risk, and control oversight activities are performed and completed in a timely manner.
- Work with stakeholders to understand information needs, identify suitable data and provide guidance based on standard procedures. Able to educate sectors/businesses on proper use of TPM framework, procedures and tools in alignment to our Third party management policy.
- Act as subject matter expert (SME) to senior stakeholders and /or other team members to help them understand TPM Policy requirements. Communicate with business stakeholders and functional areas to build and maintain strong partnerships.
- Resolve TPM Process-level escalations coming from internal partners.
- Develop an end-to-end understand of team processes and execute operational processes in line with the team's business strategy and objectives.
- Demonstrate ability to work individually and successfully complete daily, weekly & monthly assigned targets for the process area.
- Conduct timely escalation of dependencies to direct manager to provide updates in the agreed basis (daily, weekly, monthly)
- Able to manipulate and analyse large data using Microsoft Excel.
- Identify opportunities for better control and productivity enhancement through various process reengineering initiatives and automation projects including but not limited to Robotic Process Automations..
- Understand the type of services provided to affiliates and any applicable country exception to provide accurate guidance while resolving rejections or any stakeholder inquiry (understand special handling cases)
- Participate in daily, weekly huddles and meetings, contribute productively with inputs basis key learnings from respective process.
- The TPM Risk and Performance Analyst supports the development, implementation, and continual improvement of reporting tools/strategy/processes to oversee sectors Internal TPM risk and performance responsibilities. The Inter-Affiliate Third Party Analyst day-to-day activities will include execution and oversight of Inter Affiliate Third Party life cycle processes.
- Ideal candidate would have 2-5 year experience in the financial services industry and a working knowledge of banking regulatory requirements.
- Experience within a global operations or Shared Services environment preferred.
- Preferred 3+ years of direct, relevant experience in third-party risk management or operational risk management or Audit related work
- Knowledge of third-party management risk and control methodologies and best practices
- Team management skills preferred
- Advanced English
- Knowledge and skills (general and technical) Required: Excellent written and verbal communication skills Ability to perform under pressure Ability to manage multiple tasks and priorities Ability to function independently.
- Proficient in MS Office Word, Excel and PowerPoint applications
- Bachelor's/University degree or equivalent experience
- Supply chain management experience preferred
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Operational Risk Analyst - Heredia, Costa Rica - Citi
Descripción
The Third-Party Management (TPM) Risk and Performance Analyst will join Citi's Enterprise Third Party Management group, which is accountable for the end-to-end Third-Party Management program at Citi, for internal Third Parties, also known as Inter-Affiliates.
The Internal Oversight and Operations team, within Enterprise TPM, provides operational support, process guidance, and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes and operating procedures in order to execute robust risk management activities throughout the third-party management life cycle.
This position is a part of the Internal Oversight and Operations team, and focuses on supporting activities related to internal third parties such as; ensuring Intra-Citi Service Agreements (ICSA) are in place to cover all Intra-Citi Services which is determined under local or U.S. Tax Law or other applicable regulations and; keeping track and drive the resolution in coordination with stakeholder of ICSA rejections; in order to provide the corresponding guidance to get contracts actioned accordingly with the applicable resolution steps.
Responsibilities:
Qualifications:
Job Family Group:
Risk Management
Job Family:
Operational Risk
Time Type:
Full time
