Team Leader - Heredia, Costa Rica - CSS Corp

CSS Corp

Empresa verificada

Heredia, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

Job Title:
Team Lead

Location:
Ultra Park 1, Heredia, Costa Rica

Experience:
Minimum one year of leadership experience

Responsibilities

Facilitating meetings with supervisors to discuss performance issues and provide feedback on progress
Managing employee performance, including conducting performance evaluations and providing feedback to employees
Managing work schedules and overtime hours for the team, making sure that all shifts are covered
Conducting training sessions to help employees improve their skills and learn new processes
Reviewing incoming calls or chats to determine how best to respond to customer inquiries
Scheduling meetings to discuss issues or concerns with customers or other departments within the company
Monitoring call centre activity to identify opportunities for improvement or resolvetimes in real time
Identifying opportunities for cost savings by reducing unnecessary expenses or increasing efficiency in operations
Developing and implementing new training programs as needed to support department goals

Qualifications

Advanced English level ( B2/B2+)
At least 1 year of leadership experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multitask, organize, and prioritize work