Vcdm Execution Specialist, Defect Prevention - Heredia, Costa Rica - Amzn Support Srvcs Costa Rica
Descripción
High School Diploma - 1+ year(s) of experience in Customer Service and/or Back-Office corporate environments - B2 English proficiency or higher
Purpose of this requisition is to generate pipeline for the Defect Prevention & Reconciliation team demand and for Amazon employees to refer family and friends.
Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.
The Vendor Chargeback Dispute Management team (VCDM) in Costa Rica is looking for back-office, full-time, permanent Investigation Execution Specialists.
Our organization belongs to the IBSC (Inbound Supply Chain), specifically to the DP&R (Defect Prevention and Reconciliation) under NASCO (North America Supply Chain Operations).
The Vendor Chargeback Dispute Management team(VCDM) is a centralized unit currently located in SJO - Costa Rica.
It works as a part of the Inbound Business chargeback program and it's directly aligned with the VCDM team policies.
Current team responsibilities are to analyze and investigate vendor chargeback disputes and ensure that these have been applied correctly; a custom investigation process is performed for each vendor using their provided evidence against each claim.
Chargeback audits are also part of the team additional roles where we ensure that each chargeback is being applied correctly with a low error rate which eventually will translate in a low dispute rate.
Prior applying, please consider the following information about the role:- This is not a virtual position. If selected for this role, you will be required to work from our SJO15 building, located in the America Free Zone (AFZ), Cariari, Heredia, in a hybrid-model, attending two days to the office and three days from home.
- Our only production schedule for this role is Monday to Friday from 6:00am to 3:00pm. Night and "graveyard" shifts are not available at this time.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Key job responsibilitiesResponsibilities include but are not limited to:
- To occasionally meet with our Amazon vendors, stakeholders and customers via virtual meetings and/or calls.
- Execute the end to end processes and tools related to the daily investigation tasks.
- Analysis and investigation of vendor chargeback disputes.
- Ensure that these have been responded and processed correctly.
- Seek to improve our internal processes to reduce and optimize the flow of chargebacks.
- Participate in the process of education for our vendors.
- Identify issues and proactively seek for solutions.
- Actively look for areas of opportunity for improvement of SOPs (Standard Operation Procedures) and internal documentation.
- University Bachelors degree in progress or concluded in any field
- Experience in peer coaching, mentoring, and/or training, etc.
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