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San José

    Network Country Manager Costa Rica - San Jose, Costa Rica - WTW

    WTW
    WTW background
    De jornada completa
    Descripción

    The Network Country Manager Costa Rica es un miembro clave de la comunidad global de WTW. Además de gestionar las cuentas internacionales entrantes y la prestación de servicios a los Clientes Multinacionales como parte de sus responsabilidades diarias, brindan liderazgo y conectividad a nivel local y global, impulsan el servicio de la más alta calidad de manera constante a los Clientes Multinacionales y promueven el uso de las mejores prácticas y pautas de servicio establecidas dentro de WTW. También es un recurso y punto de liderazgo interno/externo, rendición de cuentas y escalada para ayudar a garantizar una experiencia del cliente fluida.

    El Rol

  • Desarrollar prácticas efectivas de comunicación con las oficinas coordinadoras para asegurar que las instrucciones de servicio al cliente se comuniquen y ejecuten correctamente, y que las preguntas y problemas se aborden de manera pronta.
  • Abordar de manera pronta y efectiva cualquier problema de servicio local que pueda surgir.
  • Representar las necesidades de WTW y de los Clientes Multinacionales en Costa Rica.
  • Ser un miembro activo de la comunidad global de WTW.
  • Ser un contacto principal para preguntas relacionadas con negocios multinacionales.
  • Promover el desarrollo del talento a través de la capacitación y el intercambio de conocimientos.
  • Compartir inteligencia de mercado con los líderes locales y colegas de la línea de negocio que manejan negocios multinacionales para garantizar la mejor calidad de trabajo.
  • Proporcionar la prestación de servicios a clientes locales, asegurándose de que la Oficina Local/Servidora siga todas las mejores prácticas de manejo de Clientes Multinacionales de WTW.
  • Ayudar y facilitar el crecimiento tanto del Libro de Negocios Entrantes como del Libro de Negocios Salientes.
  • Colaborar con Global Services y Solutions coordinando o refiriendo oficinas de WTW y colegas locales para buscar y ofrecer nuevas oportunidades de clientes y ventas cruzadas.
  • Mantener datos del libro de negocios resaltando las actividades y tendencias relacionadas con Clientes Multinacionales de Servicios y Soluciones Globales en su país/región y proporcionar informes al equipo de liderazgo corporativo de Servicios y Soluciones Globales.
  • Asegurarse de que las nuevas adquisiciones y expansiones de clientes se documenten y se incluyan en informes para el liderazgo de Servicios y Soluciones Globales.
  • Asistir a reuniones de prospectos y nuevos clientes de multinacionales en colaboración con el equipo orientado al cliente según sea apropiado.

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