- Provide user account maintenance (add/delete/update) service for client
- Serves as project coordinator for program scheduling and fulfillment.
- Conducts final quality analysis on projects, reviewing accuracy of output.
- Support implementation and testing of automation and process improvements
- May participate and provide input to the design and testing phases of new projects.
- Client interaction will be based on email responses to client submitted tickets.
- Serves as onboarding coordinator for sandbox client.
- Conducts final quality analysis on projects, reviewing accuracy of output.
- Provides troubleshooting for sandbox access and file transfer tool
- Client interaction will be based on standard web/phone troubleshooting with established troubleshooting guides.
- Requires a Bachelor's degree or equivalent experience.
- Years of experience: 2-3
- Good oral and written communication skills.
- Good organizational and project management skills.
- Strong customer service skills.
- Strong ability to work independently and in a team environment
- Strong analytical and problem solving skills.
- Good knowledge of computer systems, networks and cloud based technology
- Good understanding of systems capabilities, software platforms and processes.
- Good knowledge of PC office software tools.
- Basic troubleshooting skills
- Experience working with internal customers
- Basic understanding of the US banking, lending, and credit industries.
- Knowledge of consumer credit policies, procedures and regulations highly preferred
- Knowledge of Experian products and systems preferred
- Bachelor Degree in Computer Science, Information Systems, or Management Information Systems; or equivalent certifications and experience
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Technical Account Specialist ll - Heredia, Costa Rica - Experian
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Job Description
Qualifications
Additional Information
This is a permanent home-based role in Costa Rica. No relocation available.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Experian is proud to be an Equal Opportunity and Affirmative Action employer. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we've helped people and economies flourish – and we're not done.
We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action
The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.
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