Account Manager - Heredia, Costa Rica - LSEG (London Stock Exchange Group)

Andrea Rodríguez

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Andrea Rodríguez

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The Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, Account Manager delivers exceptional service and a valuable solution.

The position will manage a defined book of business aligned by customer segment within a geography and will be accountable for the commercial close of all deals.

You will also open up larger solution opportunities and introduce Solution and Proposition Sales.

Role Responsibilities:

  • Demonstrate deep understanding of the customer decision maker's strategies, priorities and needs
  • Maintain solid understanding of business propositions to initiate conversations and raise interest
  • Build and embed a longterm trusted advisor relationship within their accounts
  • Drive growth by expanding company footprint within their accounts
  • Coordinate activities amongst other SAM stakeholders, including Sales Specialists and CSM's, to drive the revenue growth of the book of business
  • Focus on maintaining overall customer engagement and expanding and retaining managed net revenue
  • Oversee all commercial activities within accounts, owning the end to end customer relationship
  • Drive efficiency in account administration (especially for lower value and growth potential accounts)
  • Govern internal and external stakeholders and maintain networks to negotiate and close deals
  • Accountable and responsible for simple order taking Emerging &

Growth Model:

  • Account Manager for Growth accounts will manage a defined book on a proactive basis
  • Account Manager for Emerging may handle a book of accounts on a proactive basis (the focus might be more on retention compared to Growth AMs, but there will still be expectation of sales in the emerging p/f).
  • All Account Managers in Emerging and Growth are responsible for revenue retention (primarily), sales, and administration of their accounts Qualifications and

Experience Required:

  • Strong understanding of customers and their business model and workflows
  • Industry experience within the customer segment
  • Strong product knowledge
  • Relationship building skills
  • Selling skills (identity, develop and articulate a complex proposition/consultative selling)
  • Strong negotiation skills
  • Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
  • Problem solving ability to understand, articulate, structure and solve client needs
  • Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
  • Ability to collaborate with account team
  • University/college degree may be required, equivalent experience may be considered depending on position/department
  • Advanced degree may be preferred
  • Significant work experience in applicable industry and knowledge of customer workflow required
  • Shown competencies in account management, sales or marketing experience in a customer facing environment required
  • Customer relationship management required throughout all levels within an organization

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities.

Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries.

However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business.

You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth.

Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer.

This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.

Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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