Trabajos

    Sr Analyst - Pavas, Costa Rica - Concentrix

    Concentrix
    Concentrix Pavas, Costa Rica

    hace 3 horas

    Concentrix background
    De jornada completa
    Descripción

    Description

    The Sr. Analyst, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision making regarding revenue roadmap, focus on critical metrics and efficiency improvement for accounts/organization.

    KEY ACCOUNTABILITIES

    • Analyze staffing/volume trends and operational performance dashboards.
    • Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner.
    • To collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the company's commitment towards quality.
    • Prepare financial forecasts based on inputs from various sources and historical trends.
    • Create and maintain financial reports for business stakeholders.
    • To review the current processes of scheduling and staffing and uncover the potential opportunities of improved efficiency.
    • Consult with operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences.
    • Identify schedule/plan changes in relevant databases and escalate issues as appropriate.
    • Prepare reports for hiring needs, training and staffing analysis for business reviews and stakeholders.
    • Maintain various WFM tools and set ups e.g. IEX etc.
    • Collaborate with other WFM departments like real time and scheduling to constantly review and improve the health of business and increase profitability

    REQUIRED SKILLS

    • Bachelor's Degree in related field from a four-year college
    • 1 Year of experience in similar role (BPO industry)
    • English proficiency B2 or C1
    • Strong communication skills, both written and verbal
    • Strong attention to detail
    • Sense of professionalism and ability to develop relationships
    • Self-starter, sense of urgency, and works well under pressure
    • Ability to multi-task, prioritize, and meet timelines on deliverable items
    • Proficient in Microsoft Office

    #LATAMCN

    Location:

    CRI San Jose - Jacks

    Language Requirements:

    Time Type:

    Full time
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