Manager II WFM - Pavas, Costa Rica - Concentrix

Descripción

Description

Incumbent responsible for managing End to end WFM delivery, must of Team management experience in large operations for multinational operation locations. WFM delivery, Financial planning knowledge is mandatory.

Responsibilities

• Participates in the process of action and strategic planning that establishes annual goals and objectives for an organization;
• Manage the team of representatives and analysts providing monthly coaching and feedback;
• Participate in monthly meeting with customers;
• Be in charge of forecasting, capacity planning, real-time, analysis and reporting processes;
• Ensure the accuracy of all WFM processes
• Directly manage WFM, Client KPIs and Financial performance in one place across different verticals
• Provide BI and analytics for business purposes
• Be a POC for customers and partners
• Stakeholder management
• Monitor revenue and cost for the process

Requirements

• Financial planning knowledge is mandatory
• Strong ability to plan, multi-task, and manage time effectively
• Excellent written, verbal, analytical and communication skills
• Strong data analysis
• Bachelor Degree (preferred) or High school diploma (required)
• Excel Knowledge
• Experiences as in WorkForce Tasks
• 1 year of experience in WFM
• IEX Certification (as a plus)
• Advance English proficiency (B2)

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