Victor De Bastos

Technology professional with over 20 years of experience in server administration, technical support, and identity and access management (IAM). Highly skilled in Microsoft 365, Azure AD, access security, and virtualization, with a strong focus on designing and implementing secure, scalable IT environments. Adept at troubleshooting complex technical issues, optimizing processes, and enhancing system performance to support business objectives.
Experienced in managing enterprise-level IT infrastructures, ensuring high availability, and securing corporate networks through best practices in identity governance and access control. Passionate about driving efficiency and security improvements by automating workflows, enforcing compliance policies, and leveraging cutting-edge cloud technologies.
Proven ability to collaborate with cross-functional teams, provide strategic IT solutions, and align technology with business needs. Seeking to apply my expertise in IT security, infrastructure management, and process optimization to help organizations strengthen their IT operations and safeguard critical assets.

Support engineer 

Provide advanced technical support for Azure Virtual Desktop, Windows 365, FSLogix, Remote Desktop Services and IAM security.
• Diagnose and resolve issues related to WMI, COM, DCOM, and Universal Printing.
• Collaborate with engineering teams to optimize user experience.

Cloud Support Specialist - Identity and Synchronization
Receive elevations and escalations from team members 
Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems 
Collaborate with subject matter experts and escalation managers when additional support is needed 
Provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction in Administration and configuration of Microsoft IAM products such as Azure AD, ADFS, AzureAD Connect, Conditional Access, Azure AD Proxy, Active Directory DomainServices, PowerShell, Azure VNETs and NSG
Assisted in the reduction of low scores by 50% by providing guidance and training to our engineers.

Master Degree with Project Management Major - ULACIT

License Degree in Computer Science - Universidad Central de Venezuela