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Steven Tortos

Steven Tortos

Azure cloud engineer

Tecnología / Internet

Heredia, Heredia

Social

Sobre Steven Tortos:

  • Skills: Fast learner, communication skills, problem solving, active listening, time management, adaptability, decision-making, written and verbal communication, teamwork and collaboration.
  • Computer: Excel, Word, Azure, Azure Active directory, IT Essentials, Azure DevOps.
  • Interests: Increase my knowledge in technology, to grow in a company, to share my knowledge.

Experiencia

2021 –2023 Allyis Technology - ASMS Support Engineer 

  • Service request assignment and monitoring (QM)
  • Azure benefit activation
  • Azure billing issues
  • Acting TL
  • Point of contact for my team (POC)

 

2020 –2022 3M Company - Analytical Support

  • Azure Monitor (health of Azure virtual machines)
  • Azure Active Directory support
  • Manage daily customer issues and billing inquiries 
  • Approve and create colleagues access to different group

 

2014-2017 APL logistics - Help Desk SME

  • Own, troubleshoot and solve user’s technical issues.
  • Handle challenging and politically sensitive customer situations.
  • Manage escalations with appropriate teams. 
  • Share troubleshooting best practices. 

Educación

High School Diploma at Colegio Benjamin Franklin in 2011   

Relevant Coursework: English Executive Services INA (2012), IT Essentials at UNA (2013), CISCO CCNA I UNA (2013), Microsoft Azure Fundamentals in Udemy.com (2020), Portuguese and Italian diploma at Idiomas Costa Rica (2023).

Certificates: Data engineering with Microsoft Azure at Smart Data (2022), Azure DevOps Smart Data (2023), Lakehouse Fundamentals (2023).

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