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Alajuela
Steven Duarte Hidalgo

Steven Duarte Hidalgo

Process Specialist | Global Services

Contabilidad / Finanzas

Alajuela, Alajuela

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Acerca de Steven Duarte Hidalgo:

I am an adaptable individual known for quickly learning and delivering immediate results in my responsibilities. I am always seeking ways to improve and optimize processes. I am a first-year computer engineering student with a focus on data analysis (data science).

Experiencia

Air Logistics Specialist – RCC Produce Invoice / Shared Services Center at Kuehne-Nagel CR: Led
billing operations across three zones, ensuring accurate documentation and invoices. Analyzed accounts and
tariff structures, confirmed statuses, and validated payment methods. Communicated with branches to correct
errors and issued credit notes. Supported administrative tasks and led automation projects, significantly
reducing review times. Implemented continuous improvement processes.


Airfreight Import Gateway – Process Specialist – Hellmann Worldwide Logistics: Managed client
information, coordinated with airlines and branches, resolved queries, and prioritized urgent files. Analyzed
documents, generated estimates, and handled email communications. Coordinated trucker pickups and
maintained systems. Managed storage validations and claims for damaged HAWBs. Proficient in CargoWise.

Educación

Bachelor’s degree in Systems Engineering

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