Steve Jimenez

Dedicated and bilingual customer service professional with over 15 years of experience, including leadership roles and specialized work in fraud detection, support operations, and high-volume customer interactions. Proven track record in resolving complex inquiries, analyzing customer behavior to detect irregularities, and implementing best practices for improved service quality. Experienced English teacher under the Costa Rican Ministry of Public Education (MEP), fostering language development through effective classroom management and engaging instruction. Recognized for strong problem-solving skills, attention to detail, and a results-oriented mindset

- Fraud detection and investigation
- Online poker security protocols
- Bilingual communication (Spanish and English)
- Classroom management and ESL teaching
- Conflict resolution and problem-solving
- Microsoft Office Suite proficiency
- Team leadership and training
- Customer satisfaction improvement

UNIVERSIDAD CASTRO CARAZO – English Teaching Master's Degree | 2016 – 2017

UNIVERSIDAD PANAMERICANA – ESL Bachelor's Degree | 2008 – 2012

UNIVERSIDAD PANAMERICANA – English Postgraduate | 2007 – 2008

PURISCAL TECHNICAL HIGH SCHOOL – High School Degree | December 2002

PURISCAL TECHNICAL HIGH SCHOOL – Informatics Technician | November 2002